1.    JOB TITLE: Field Service Engineer / Technician                 

LOCATION: Cheshire / Staffordshire (UK-wide travel required)                                                                                      

2.    REPORTING TO: CPS Service Supervisor

3.    About the Role:

We’re looking for a hands-on Field Service Engineer to support our customers across the UK, with a primary base at our customer centre in the Cheshire area.

This is a varied role combining on-site support, tooling repair, preventative maintenance, and customer-facing technical expertise. You’ll work across a wide range of assembly tooling—including pneumatic and DC electric tools—while also supporting bespoke projects and continuous improvement activities.

If you enjoy problem-solving, working independently, and being the technical expert customers rely on, this role will suit you.

4.    Key Responsibilities:

• Provide day-to-day technical support at a key customer site and additional UK locations
• Diagnose, service, and repair assembly tooling (pneumatic, DC, and related systems)
• Carry out preventative maintenance and calibration activities
• Support bespoke assembly projects and customer rework requests
• Deliver product training and technical guidance to customers when required
• Work closely with internal teams and Area Sales Managers to resolve application challenges
• Promote company products, services, and solutions through strong customer relationships
• Maintain awareness of competitor products and industry developments

5.    What We’re Looking For:

Essential:

• Mechanical and/or electrical engineering background (hands-on)
• Experience with assembly tooling (e.g. clutch, transducer, pulse tools)
• Strong fault-finding and problem-solving skills
• Ability to work independently and manage your own workload
• Good communication skills, including customer interaction and presentations
• Comfortable working to deadlines and prioritising tasks effectively
• IT literate beyond a basic level
• Full and clean UK driving licence

Desirable:

• ONC/HNC (or equivalent) in Mechanical or Electrical Engineering
• Experience working within industrial or manufacturing environments
• Knowledge of torque tooling systems and applications
• Experience delivering customer training

6.    Personal Attributes

• Self-motivated and proactive
• Customer-focused with a professional approach
• Strong team player with good interpersonal skills
• Flexible and adaptable to changing workloads and travel requirements
• Positive attitude with a willingness to learn and develop

7.    Additional Requirements

• Willingness to travel across the UK, including overnight stays when required
• Flexibility to work occasional weekends based on business needs

8.    Why Join Us?

• Varied, hands-on role with real customer impact
• Opportunity to work with advanced tooling technologies
• Ongoing training and development
• Supportive team environment with opportunities to grow

Desoutter Industrial Tools

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.

With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.