Lead Field Service Technician- IL
Your role
• Perform routine, preventative maintenance, repairs on Medical Gas Products, and Annual inspections, as well as advanced repairs.
• Train and assist technicians with development in the skills needed to perform these tasks.
• Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope).
• Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment.
• Test and document the proper operating parameters prior to and following preventative maintenance and repairs.
• Provide walk-through evaluations and basic system assessments.
• Assist Regional Service Manager with team building and evaluate training needs of service team in your area.
• Assist with evaluating key customer accounts and escalation of risks and emergency services by bringing issues to the Regional Mangers attention.
• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
• Develop rapport with customers through effective communication, interpersonal skills and professionalism
• Serve as an ambassador for the company
• Train and assist Technicians with job prioritization, advanced level of customer interaction, and escalation.
• Provide technical support to other departments and personnel as required
• At all times, promote and practice proper safety procedures and correct use of personal protective equipment (PPE).
• Maintain a professional image through appearance and personal actions as Lead Technician.
• Maintain positive company brand through appropriate attention to the appearance of the company vehicle. Maintain the service vehicle per manufacturer’s recommendations.
• Properly store and manage inventory levels of accuracy, to provide quick customer repairs (one visit).
Recordkeeping and Documentation (10%) – Complete Job Reports daily, Time Sheets weekly, Expense Reports turned in at least monthly and other job-related paperwork as required.
Warranty Part Returns (5%) – Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.
Perform assigned duties in accordance with BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done.
To succeed, you will need
Supervisory Responsibility
The Lead Service Technician will be responsible for overseeing the Service Technicians in his/her local territory; will work closely with Regional Service Manager to accomplish this. Train and assist technicians with performing annual inspections of piped medical gas systems at customer locations as needed.
Experience
• 5 to 10 years of technical field service experience maintaining and repairing equipment.
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment with strong mechanical and electrical skills.
• Demonstrated knowledge of piped medical gas system including annual inspections, and installations and or verifications.
Education
• Associate degree or equivalent
• ASSE 6040 or ASSE 6030 with an ASSE 6010 or ASSE 6020
• ASSE 6050 is a plus
Skills
• Must be comfortable using a computer
• Must be familiar with Microsoft Office, including Word and Excel
• Expert understanding of mechanical and electrical components
• Strong Customer Focus
• Good Oral and written communication skills
• Detail Orientated
Travel
• Must have a valid driver’s license.
• The ability to travel on short notice may be required.
In return, we offer
Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable — and innovation is a huge part of our lifeblood. Our brand promise, “Life is in the Details,” represents one of ourcore values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads,grandparents, or children could be a patient — and we aim to ensure that every solution we provide is up to the standards that we would want for them.
Further, we know that the longevity and success of BeaconMedaes would not be possible without our people — the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.
At BeaconMedaes we offer attractive benefits including:
The compensation range based on skill and experience for this position is $41.23 to $51.55 hourly.
Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan
Health insurance/ Dental insurance/ Vision insurance
Paid time off
Life & Disability insurance plans
Various wellness programs
Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
We offer education assistance after 1 year of employment
Opportunities for professional development
We provide a collaborative, inclusive, and flexible work environment
Start your career journey with us and learn what it means to be part of the BeaconMedaes family. We offer a wide range of interesting roles and many opportunities to grow and thrive.
BeaconMedaes LLC provides equal employment opportunities to all employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please contact the HR team at 803-817-5600 or medgas.jobs@beaconmedaes.com on a case-by-case basis.
Contact information
Talent Acquisition Team: Geetika Tewari
Life is in the Details
BeaconMedaes has been the center of the medical gas world for more than 70 years. We are a leading solutions provider in the education, design, manufacturing, supply and service of piped medical gas and laboratory gas systems. Our main corporate office and competence center for medical and laboratory gas expertise is located in Rock Hill, South Carolina.
Learn more at www.beaconmedaes.com