Service Manager

Your role

As a Service Manager, your mission is to manage the region service team to achieve over customer satisfaction by providing excellent and efficiency services and supporting, implementation of aftermarket business actions and activities to maximize customer values of aftermarket products, lead to sustainable profitable growth on service business. You will report to Power Technique Service Business Line Manager.

• Sales management, Customer share
  1. Achieve revenue, profit and customer share target in the specific region. 
  2. Develop professional aftermarket sales network in the area, direct and indirect, build up solid relationships with end users, distributors and other indirect sales channels.
  3. Develop and growth parts sales ratio, E-commerce ratio, POL (Parts On Line) or Commercial platform using ratio, use of product ratio, service plan or contract ratio, 1 to 1 ratio.
  4. Using C4C as daily management tools to ensure all the process implementation.
  5. Proactive sales process management, deep implement Profitable Growth Acceleration (PGA) program, coach and monitory customer visits, quotation, win orders, lost quotations, discount and payment.
• Operations management, customer satisfaction
  1. Develop hybrid service operation organization in the responsible territory, leading to high customer satisfaction.
  2. Implement service operation strategy in the region, in line with service culture, coach and guide all the service staffs in the regions, to ensure they abide by the correct working methods, procedures and technical Specifications or instructions.
  3. Implement and daily monitoring Operation Management (OPM) in the regions, ensure efficiency planning in the regions.
  4. Managing Work In Progress (WIP) in the regions.
  5. Assess, evaluate and continuance improving service operation efficiency and service quality in the regions.
  6. Develop the service competencies of distributors in the regions, managing dealers’ service operations follow with service process in the regions.
  7. Managing (controls, monitors and organizes) warranty claims for the dealers and end customers in the regions.
• Co-ordination any other department in the company
  1. Liaise with the service support team and any other department in the company, to get support when necessary and taking corrective actions immediately as required.
  2. Managing regional service team work closely with the Capital Equipment (CE) sales team to support the growth of equipment sales
  3. Managing regional service team using system to feedback products quality to product Companies.
• SHEQ, People management
  1. Operational response for safety, health and environmental performance as well as the implementation of the Safety first and SHEQ Policy.
  2. To develop strong support to People Care, i.e. training and competence development of personnel, including yearly appraisals and follow-up.
  3. Attract and retain skillful and professional people.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

JOB QUALIFICATIONS

• Education and Experience Requirements:
  1. Major in Mechanics, electric and etc., bachelor degree or above.
  2. More than 10 year work and management experiences at Air (portable compressor), Power (generator), Light (light tower), Water (water pump).
• English in both spoken and written.
• Excellent results oriented and customer Oriented.
• Open minded, high integrity, initiative and self-motivated.
• Excellent interpersonal and communication skills and leadership, team work player.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

The work location will be in Chongqing, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Maggie Zhou