Service Support Manager - Specialty Rental - Deer Park, TX

Passionate people create exceptional things

At Atlas Copco Specialty Rental, we're not your typical industrial rental company. Atlas Copco Specialty Rental delivers tailored solutions to demanding customers in industries like energy, food & beverage, metal, or manufacturing. We provide the industry with the most energy-efficient equipment, helping them reduce carbon emissions and operate more sustainably.  As a Rental company, we are only as good as the fleet we deliver to customers around the world.

Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team?

Join us on our journey for a better tomorrow.

Your mission as a Service Support Manager, you will be a key contributor to the sustainable, inclusive and profitable growth of Atlas Copco Specialty Rental North America, supporting the continuous growth of the business, through excellence in operational performance, delivering best-in-class customer experience, while making better use of natural resources, and enabling people to flourish through continuous training and development of our team.

Essential Functions and Key Responsibilities

• Continuously drive safety initiatives and activities to maintain a consistent trend of reducing accidents and incidents.
• Excellent technical support performance, reflected in customer satisfaction and other relevant operational KPIs (Unavailability, Reliability, Swaps, Scrap).
• Support revenues and profitability growth in line with agreed targets.

• Regularly gather feedback from the regions to understand their unique needs and challenges. Use this feedback to improve support services.
• Encourage knowledge sharing within the support team through regular meetings, workshops, and collaborative platforms.

• Continuously evolve customer experience by increasing reliability, first time right and digital interaction, while decreasing swaps and breakdowns.
• Roll out the of the Technical L&D strategy ensuring that evolving requirements of the business are translated into learning strategies and supporting competence development solutions, including Learning Link in the strategy.
• Embrace and promote lifelong learning concept and contribute to build up the #RentalAcademy culture in ASR North America.
• Stay on top of new trends and tools, business needs and industry trends. Identify emerging technology solutions to enhance learning experience and/or reduce the resources/cost/time required to develop and execute training. Benchmark with internal and external peers for leading best practices.
• Continuously learn about new technologies and updates to provide the best possible support.
• Acting as a bridge between technical and non-technical team members, ensuring clear and effective communication.
• Offer specialized technical knowledge and skills to support the unique requirements of the new projects.

To succeed you will need:

• Extensive hands-on experience with Atlas Copco equipment and industrial rental operations
• Strong diagnostic and troubleshooting skills across mechanical, electrical, and pneumatic systems
• Proven ability to train, coach, and lead technicians in the field
• Excellent communication skills—able to bridge technical and non-technical conversations
• Proficiency with digital service tools and reporting platforms
• Customer-first mindset with a proactive approach to problem-solving

 Experience Requirements:

• Minimum 5–7 years of experience in industrial equipment service, preferably with Atlas Copco systems
• Associates or Bachelor’s degree in a technical field is a plus but not required
• Prior experience in a leadership or mentoring role within a service team
• Familiarity with rental operations and customer-facing service delivery
• Strong command of English; bilingual skills are a bonus

Personality Requirements:

• Self-starter with a high level of initiative and accountability
• Natural teacher and communicator with a passion for developing others
• Calm under pressure and resourceful in the face of technical challenges
• Detail-oriented with a commitment to safety, reliability, and continuous improvement

Additional Eligibility Requirements

Must be eligible to travel within North America (U.S., Canada, Mexico)
Experience with air compressors and rental environments strongly preferred
Ability to represent the company in customer-facing and technical discussions

Work Environment

Climate Controlled Office Space

Continuous use of computer and phone
Moderate noise from team interactions

Other Locations

Frequent visits to customer sites with machinery, extreme weather, and loud environments
Regular travel to field/shop rental locations

Physical Requirements

• Sitting for extended period
• Occasional walking in shop/field environment
• Lifting under 25 pound
• Limited bending, twisting, squattin
• Occasional use of stairs/ladders

Personal Protective Equipment Requirements

• Steel-toed or composite safety shoes in designated area
• Safety glasses as require
• Hearing protection in high-noise environments

What can you expect from us? 

• Diverse and Inclusive culture in an environment that respects different opinions
• A culture of innovation, encouraging new ideas and exploring new perspectives
• Opportunities of learning and development with an average of more than 60 hours of training per year in different topics
• Plenty of opportunities to grow and develop career path
• Access to global job opportunities, as part of the Atlas Copco Group
• We offer a great compensation package and bonus structure along with an outstanding benefits package that includes:

• • Medical/dental/vision coverage
  • Life insurance
  • Short/Long-term disability
  • Matching 401K
  • Generous paid holidays and vacation

Job location

As Service Support Manager, you will report of the Technical Support Manager.

About Us

Atlas Copco Rental North America has offices throughout the US, Canada and Mexico. Headquarters for ACRNA is located in Deer Park, TX, just outside of Houston. Atlas Copco Group is headquartered in Stockholm, Sweden. We are a global team with colleagues in 180 locations in 170 countries.

Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.