Product Support Engineer Level 2

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission/Purpose of the Job:

This position Supports new and after-market sales products through technical and application expertise for the Americas region. It serves as a resource to Regional Sales Channels for product selection, configuration, and determination of application suitability. The role involves developing strong working relationship with the technical sales development team and high vacuum, industrial, and service teams.

Main Responsibilities:

• Supports product installations, startup assistance, and qualifications at customer sites during test phase.

• Trains customers (in-house and offsite) on proper application of Leybold products.

• Train Leybold sales channels and sales support functions on selecting Leybold's products for process application.

• Provides consulting, application, and technical support for product related questions.

• Recommends vacuum equipment required for known applications.

• Prepares materials for presentations and delivers product presentations.

• Collects relevant data for and makes vacuum calculations (e.g., suction speed, pump-down curves) or related calculations (e.g. power consumption, noise emission, Cost of Ownership) using suitable calculation tools.

• Develops application knowledge of Leybold products and their use in market segments.

• Inputs new application information and experiences into the Knowledge Warehouse.

• Supports regional marketing in the regional launch of new products.

  • Responsible for entering customer complaints in the Leybold Customer Complaint Management (CCM) system and supporting regional warranty claim decisions.

• Other duties as assigned.

Scope of the job:

• Geographical scope of the role: Domestic

• Interaction skills required for the role

• Internal and external factors which would impact this role

• Pattern of work cycle (e.g. how much planning, priority setting, coordinating)

• Money Measures – an annual budget or revenue which this role is directly responsible for, or the percentage of their operational/departmental budget/revenue target this role will manage.

• Non-Money Measures - which show the scope or variety of the job.

• People

  • The number of people reporting to the role (if any). None Currently

The number of people/functions to whom a service is provided.

Physical Demands and Work Environment:

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and outdoor weather conditions. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually loud. 

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms. 

The employee must occasionally lift and/or move up to 25 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. 

This position requires frequent travel for up to 50% of the position, often overnight or multiple days.Domestic travel is required to support customer installations, trouble shooting, frequently asked questions on site.

This position will be 100% remote with expectations for days needed in the lab/office every month.

Skills/Knowledge/Experience:

Education level

• B.S. degree in a technical related discipline is preferred.

 Relevant Previous experience  

• 3-5 years experience in technical product support or field service in vacuum industry.

Knowledge areas/Skills

• Excellent oral & written communication skills    

• Working knowledge of MS Office Products   

• Positive customer-focused attitude and successful interaction in a dynamic team environment.

• Strong critical thinking skills   

• Attention to detail and problem-solving abilities   

• Ability to work effectively in a team and adapt to changing environments.

• Self-starter with a strong work ethic.

  Other requirements

• Strong application experience with MS office software programs. 

• Excellent oral and written communication skills. 

In Return We offer You:

• We believe there is always a better way. Open for change and feedback is what defines our culture.

• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.

• We offer a competitive compensation package.

Compensation:

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone’s qualifications.

Location Based Pay Ranges:

$69,547 - $90.006 in this state: CO

LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veteran

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