Service Manager Central Europe

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 7 years of experience, working in a high technology field.

• University degree in a relevant field or equivalent management experience instead.
• Experience with the operational, technical and commercial aspects of industrial equipment manufacturing and business support.
• Proven ability to lead teams and manage change in processes and organisations
• Strong relationship development skills.
• Proven ability to influence at the senior management level
• Demonstrated analytical approach using qualitative and quantitative tools and techniques
• Ability to create and finalise problem solving plans.
• Experience in employee development and managing employee relations with executives, professionals, technicians and semi-skilled staff
• Knowledge of ISO9000, ISO14000 and EHS management systems
• Excellent communication and administration skills
• Experience in dealing with customers is an advantage, ideally at management level
• Native or expert in a language appropriate to the region and a good command of written and spoken English

Your role

• Ensure that our field and on-site service teams have the capability and capacity to fulfil our contractual obligations to our customers and any ongoing requirements defined by the customer centre or department in a professional, safe and cost-efficient manner and that they are deployed effectively to this end.
• Drive the implementation of operational best practices.
• Work with sales and account management, either proactively or reactively, to identify opportunities to increase revenue by providing services that are additional to or enhance the contractual scope of supply.
• Work with Customer Centre Marketing and Sales and Account Management to develop new and innovative service contract options that leverage our full range of development capabilities and support our strategy to develop more sophisticated contracts that are not based on direct sales of labour and materials
• Quantitative and qualitative measurement and reporting of operational performance to enable regular review of contracted performance, value added to customers and performance against internal KPIs set by the customer centre and department to provide a basis for continuous improvement. Reporting is provided to both customers and internal audiences and includes areas of activity not under the direct management of the job holder (including STCs, Service Supply Chain and Product Company Technical Support).
• Ensure that all service calls by team members on machines are (as a minimum) reliably and comprehensively recorded using available tools (e.g. SMA) to enable our organisation and our customers to identify drivers of cost, downtime and production loss that can be tactically or strategically addressed.
• Educate team members on our Customer Centre, Business Area, VTBA and Atlas Copco Group strategies and encourage team members to contribute to the successful implementation of the Customer Centre and Business Area strategies with the customers they work with by observing and actively engaging with customers to assess opportunities and interests and report their findings as leads for follow-up actions.
• Act as a visible role model for the promotion of EHS and quality to ensure team members adopt the values, philosophies and behaviours expected of VTBA in these areas and to demonstrate strategic differentiation from our competitors to our customers.
• Build customer confidence in the Edwards brand and help create a positive environment for future equipment sales through customer focus, responsiveness, agility and professionalism of the field and on-site service teams
• Making the EMEA Customer Center VSS organisation a great place to work by focusing on increasing employee engagement and wellbeing
• Proactively manage team and individual level processes to ensure that talent is identified, nurtured and utilised.
• Work with other Senior Managers in the region to provide coordinated leadership to local staff and represent the interests of that region in the management processes and decision making of the client centre

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being in our office in Dresden , Germany 

Contact information

 Talent Acquisition Team : Roberta Bracey