CTS Service Planner

Your role

As a CTS Planner, you will be responsible for the efficient planning and coordination of service activities, ensuring optimal utilisation of Field Service Engineers (FSEs), adherence to service processes, and timely communication with customers and internal stakeholders.

Your responsibilities include:

Planning & Scheduling

• Plan and schedule daily service activities for Field Service Engineers
• Allocate resources based on skills, location, availability, and job priority
• Ensure forward planning aligned with preventive maintenance schedules
• Adjust planning dynamically to accommodate breakdowns and urgent requests

Service Coordination

• Ensure all service jobs are properly created, planned, and updated in the system
• Coordinate effectively with Service Managers, FSEs, and logistics teams
• Ensure availability of required spare parts before scheduling interventions
• Follow up on pending operations to ensure timely execution

Customer Communication

• Inform customers in advance of planned service visits (minimum 24 hours when possible)
• Provide updates in case of delays or rescheduling
• Support resolution of scheduling-related customer issues

Process Compliance & Administration

• Ensure all planning activities are executed using company tools (e.g. SAP, COPS, Planner Dashboard)
• Follow service procedures for job planning, execution tracking, and closing
• Ensure accurate and timely closing of service orders

Performance & KPI Monitoring

• Monitor key planning KPIs such as job completion timelines, preventive maintenance compliance, and service backlog
• Support actions to maintain low backlog and controlled Work-In-Progress (WIP)
• Contribute to improving planning efficiency and service delivery performance

Financial & Operational Support

• Ensure accurate allocation of working hours and alignment with planned activities
• Support cost-effective planning decisions (travel optimisation, workload balancing)
• Assist in ensuring timely invoicing through proper job execution and closure

  Continuous Improvement

• Identify inefficiencies in planning processes and propose improvements
• Support standardisation of planning practices
• Contribute to optimisation initiatives using available planning tools and data

To succeed, you will need

Experience

• Minimum 3–5 years of experience in service planning, coordination, or administration
• Experience in a technical service environment is an advantage
• Understanding of service workflows and job planning processes
• Exposure to preventive maintenance planning and breakdown coordination

 Knowledge & Skills

• Strong organisational and planning skills
• Ability to manage multiple priorities in a fast-paced environment
• Good problem-solving and decision-making skills
• Process-oriented mindset with attention to detail
• Customer-focused and proactive approach
• Proficiency in Microsoft Office tools (Excel and Word)
• Experience with systems such as SAP or similar ERP tools is preferred
• Good understanding of service KPIs and basic reporting
• Fluent in English

 Education

• Diploma, Bachelor’s degree, or equivalent experience in a relevant field

 Personality

• Strong team player with good collaboration skills
• High level of accountability and ownership
• Ability to work under pressure and adapt to changing priorities
• Structured, organised, and reliable
• Positive attitude with strong communication skills
• Motivated to improve processes and performance

In return, we offer

Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries.  It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible.

The regional support center operating under the legal name and umbrella of Atlas Copco Services Middle East within the Compressor Technique Business Area has started operating as of January 1st, 2003.This regional support center has been created to give both technical and commercial support to our distributors, and to continue developing the business in the region.

Job location

This role requires you to work on-site at our office in Dubai, United Arab Emirates (AE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Sally Harb