Field Service Engineer - KwaZulu-Natal

Your role

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Short Description

Deliver expert technical service and support to maximize customer satisfaction and ensure reliable performance of industrial power tooling.

Your day-to-day

• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.
• To provide technical service and support to our customers, through regular on-site visits, providing repairs and tool calibrations.
• Working as part of the Atlas Copco Service team, to continuously improve our customer satisfaction.
• To provide Repairs and Field Service Support on Industrial Power Tooling including Electronic, Pneumatic handheld and fixtured tools.
• To provide the customer with technical support during breakdowns, over the phone and when required on site.
• To conduct regular customer visits providing technical support, assistance, and guidance as and when required.
• To maintain records of all activities.
• To carry out calibrations and preventative maintenance tasks on a scheduled and planned basis, according to laboratory and ISO procedures.
• To plan, manage and carry out the installation of our equipment at the customers premises.
• To ensure all repair and calibration workshop documentation is completed correctly and up to date.
• To provide written reports on repairs and incidents as requested by management or the
  customer.
• To provide advice and feedback to the customer on the use of their equipment.
• To work as part of a team with our sales representatives and the customer to help address any support and technical issues.

Your skills and experience

• Demonstrate abiity to work effectively both independently and within a Team environment.
• Strong sense of ownership with a focus on delivering value-added solutions to customers.
• Highly motivated, proactive, and well-organized self-starter.
• Flexible and responsive to customer demands, including emergency call-outs.
• Must hold a valid driver's license.
• Engineering Diploma/Degree
• Certificate in Mechanical / Electrical Engineering or equivalent.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your location

You will be part of our customer center in Durban, KwaZulu-Natal, South Africa (ZA). You wil join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support customers on-site.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.

Positions will be filled in line with Atlas Copco Industrial SA (Pty) Ltd values and Employment Equity Policy and Plan. Preference will be given to members of designated groups that are under-represented.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us.