Service Engineer - Onsite

Your role

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Your day-to-day

• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.
• Provide technical service and support to our customer, through on-site work, and by providing repairs and tool calibrations, working as part of the Atlas Copco Service team.
• Continuously improve our customer satisfaction.
• Provide Repairs and Service Support on Industrial Power Tooling including Electronic, Pneumatic handheld and fixture tools.
• Provide the customer with technical support.
• Conduct regular line audits, providing technical support, assistance and guidance as and when required.
• Maintain records of all activities.
• Carry out calibrations and preventative maintenance tasks on a scheduled and planned basis according to laboratory and ISO procedures.
• Plan, manage and carry out the installation of our equipment at the customers premises.                                                                                                                                                                                               
• Ensure all repair and calibration workshop documentation is completed correctly and up to date. 
• Provide written reports on repairs and incidents as requested by management or the customer.
• Provide advice and feedback to the Customer on the use of their equipment.
• Work as part of a team with our Sales representatives and the Customer to help address any support and technical issues. 

Your skills and experience

• Educational Qualification: Engineering Diploma/Degree.
• Ability to work independently and as part of a team.
• Ability to take ownership and provide value added solutions to our customers.
• Motivated, self-starter, and organized.
• Flexibility in being able to respond to the customers’ demands.
• Strong customer service skills.
• High degree of reliability.
• Team player.
• Resilient and goal oriented.
• Self-motivated. 

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role.

Your location

You will be part of our customer center in East London, Eastern Cape, South Africa (ZA). You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Kanisha Chetty, kanisha.chetty@atlascopco.com