Service Planner

Allow us to introduce ourselves…

You may think you don’t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

We don’t just promote diversity and inclusion because it’s the right thing to do, we do it because it’s what drives the best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status.

Your new role will be

As our newest Service Planner, you will be the heart of the planning and administration of our daily field activities.  You will engage daily with our customers as you answer their inquiries and provide excellent customer service on behalf of Atlas Copco. You will enjoy being a team-player as you interact frequently and coordinate with our various departments, all with the support of the Service Operations Manager.

You can expect us to provide all necessary training on our service plans and systems when you get started with us. 

This position requires you to be present 5 days per week at the office in Acheson, Alberta. Occasional work from home is offered by managerial approval.

The main activities you’ll be responsible for

• Answering incoming customer calls/emails and providing excellent customer service as you help them identify their service needs and apply the right course of action
• Planning and deploying the service, repair and maintenance work and any other site-specific needs for your territory in collaboration with Sales Representatives and the Service Operations Manager
• Selecting the right Service Technician based on skill requirement for each job and proactively preparing them with anything they may need (training, drug testing, gate passes, vehicle information and any other additional information)
• Preparing required parts list and specialty tools (if required) and actively following-up to make sure they are being ordered and shipped at the required date
• Set up the parts for efficient technicians pick up at the branch or shipping them directly to customer sites
• Coordinating and controlling all unused and returned parts brought back by the Service Technician using the return form and placing the parts back into the local inventory
• Coordinating the issuing of purchase orders, ensuring they are sent to vendors, following up with vendor service delivery, retrieving visit report from vendor, and then finally closing the job
• Monitoring all open jobs WIP (Work In Progress) and making sure to take actions to reduce aging WIP
• Supporting in shipping and receiving functions in the local warehouse

What you can expect from us

• Base salary + 5% variable compensation bonus
• Day 1 eligibility to our Extended Health Care Plan, Dental Care and Life and Disability Insurance
• 100% Matching contribution of Pension Plan (starting at 4.5%)
• $600 Annual Physical Wellness Subsidy
• Paid Time-off (3 weeks vacation, 5 personal days, 5 sick days, 1 flex-day, 1 floater day)
• Emergency Travel Insurance
• Employee Assistance Program
• Educational Assistance Program
• Employee Discount Program
• Continuous Learning Opportunities

What will help you succeed in your new role

• Your 3+ years of previous experience in a similar service planning role (e.g:  service coordinator, maintenance planner, etc)
• Your strong computer skills: Outlook, Word, Excel, SAP (would be an asset)
• Your ability to give great customer service, develop relations and handle difficult customer concerns
• Your strong sense of responsibility and proactivity
• Your well-developed organizational and time management skills

#ACA

Passionate people create exceptional  things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. 
We believe that people make it happen and with us you are empowered to act.  Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.