Software Support Engineer

Software Support Engineer

Bring your curiosity to work as our next Software Support Engineer. You will be part of our Global Software Support Hub team in Poland reporting to the hub's team leader. In this role, your mission is to support our customer centers worldwide during project implementations for our error proofing and data analysis solutions and provide services for software maintenance contracts. You will be the connection point between customers, project managers and technicians in our customer centers and the R&D departments of our product companies in Sweden, Germany and Italy.

You will contribute directly to how we create high‑quality products and solutions for our customers.

Your day-to-day tasks

• Deploy and update our Atlas Copco software solutions remotely
• React to alerts sent by customers or our remote monitoring and analyze and solve issues via remote access or by escalating them to the product companies' Tech Centers.
• Document all activities in the ticketing system
• Operate contract specific phone support lines
• Set up and maintain IT infrastructure in the hub for testing and training.
• Support the product companies in testing new software releases
• Handle tickets about license issues
• Create process descriptions for deployments, maintenance, troubleshooting, and fire drills

Your skills and experience

Technical skills:

• Workstation and server operating systems
• Virtualization software VMWare / Hyper-V
• Docker and Kubernetes
• SysOp for cloud environments (Azure, AWS)
• Wired and wireless networks
• Relational databases systems: SQL Server, Postgres
• Remote monitoring: Dynatrace, Grafana
• Remote access tools: TeamViewer, VPN connections, …
• Ticketing system QCM3 (SalesForce Service Cloud)
• Office 365 

Soft skills:

• Eager to learn
• Communicative and willing to spread knowledge and experience to others
• Flexible and able to adapt quickly to new situations
• Proactive and solution-oriented
• Confident and self-contained

Additional requirements:

• Minimum a bachelor’s degree in computer science or comparable, alternatively proven work experience in the field
• Minimum of 4 years of experience in a software support organization
• Fluent in English
• Flexibility concerning the working times is expected. To support our TechCover software maintenance contracts, working in shifts on weekends and public holidays will be necessary from time to time.
• Willingness to travel from time to time
• Driving license

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Location

The Global Software Support Hub is located in our Central Service Center in Gromadka in Poland. This is a full time hybrid position. Working from home will be possible most of the time

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. During the recruitment process, we share clear information about the pay and benefits so you know what to expect before moving forward.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Anna Nalepa, anna.nalepa@atlascopco.com