CTS_North_Service_Service Planner

Operational Support: 

Maintaining a database of ESN and OR-OI lists received from equipment sales division 

Sending pre-commissioning guidelines based on equipment sales information received from the equipment sales division. 

CSI creation in SAP by collecting all documents  along with GST certificate from customer directly or through the dealer 

Creation and shifting equipment in SAP by collecting and providing all data 

Coordinating with the Product Manager to create a the new part number in SAP 

ECB parts + Labour job booking and communicating to Team Leader for forward planning 

Review of Service Contract after getting it from CTS sales. Discuss with Team Leader and add the contract into the system. 

Regular review of upcoming visits and helping Team leader to make forward plan. 

Customer Value: 

Improve customer response through effective coordination and communication 

are 

Escalation at an appropriate level to resolve the customer's concern. 

Warranty failure support: 

Warranty parts booking against approved ROC in DREAMS and direct ROC database. 

Keep regular track and follow-up with logistics till delivery of the ROC material to customer. 

Regular update to customers about the status of the parts  

Communicate to Dealer and Team Leader for deputation of FSE to close the warranty call once parts delivered at site against ROC. 

Monitor ROC database and coordinate with TL, FSE and Dealer for timely closure of the ROC in ROC database. 

Claim registering, Preparation of necessary RMA and delivery challan and coordinate for sending back parts. 

All priority I and Priority II ECBs  must be booked and monitored for timely execution. 

Scheduling: 

Closing of chargeable jobs in E-Pad. 

Creation of service invoices and sending the same to customer and maintaining record. 

All STP orders must be booked and executed before its due dates. 

Dealer development: 

Monitoring distributors Service Operations KPIs through DREAMS database 

Periodical review with dealer and take appropriate action. 

Training for dealer’s service coordinators and new service engineer on DREAMS usage 

Dealer database management through DREAMS and ensure correctness of the master data 

Smartlink assignment, connection and registration of indirect account – training, awareness creation and review 

Compliance with Corporate Guidelines: 

Follow in letter and spirit the Atlas Copco Vision, Mission and core values.  

Comply with the Atlas Copco Business Code of Conduct  

Comply with the policies and procedures communicated from time to time  

Comply with the Safety, Health and Environment (SEH) norms defined by the organization  

Perform any other tasks given by supervisor from time to time