Service Engineer/Sr. Senior Engineer - Gurgaon

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Job Title : Service Engineer / Sr.Service Engineer

Location : Gurgaon

Job Role:

• To look into the day-to-day functions of the service related jobs and resolve day-to-day issues in the specified Territory / Customer Allocated in the region
• Commissioning and start-up support of the SCA plants to our customers in the automotive industry
• Installation and servicing of equipment both electrically and mechanically
• Supervision and execution of preventive maintenance and maintenance
• Troubleshooting, provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.
• Customer support, follow regular service reports and information as advised from time to time.
• Promote requisite spares, submit offers & be accountable for spares orders
• Payment follow up, TDS Certificate & ‘C’ form collection for all allocated customers.
• Comply with regulations and standards, and protect the organization’s public reputation.
• Guide service technicians to perform duties effectively.
• Handle the key account directly and ensure customer satisfaction
• Close Co-ordination with sales, project teams for proper execution of Installation of machine allocated & Service Plan.
• Customer Training / Education to ensure better up-time of the product also guide & train internal team.
• Monitoring of On Site Work shop in all respect
• Turnaround time
• Spare Parts availability
• Route Cause Analysis
• Competency Development of On Site Technicians
• Motivation

• Ensure “Safety Health and Environment” compliance at On site workshop as per Guideline
• Handle Customer Complaints (Warranty/ Goodwill/ Others) and ensure proper logging into SQR database
• Find out the red-flags and analyse the root cause for failures.
• Other duties as assigned.

KEY DELIVERABLES:

• Customer satisfaction- internal and external customers
• Lead time.
• Response time.
• Turnaround time.
• Mapping of Installed base for Service Potential
• Efficiency and Utilization of Service Technicians
• Spares Part Availability at On Site Workshops
• Preparation and Execution Plan of AMC’s
• Service and Job Completion reports
• Installation Reports.
• Help sales to get repeated business.
• Control service assets available in Region
• Monthly Reporting on the Operation / on site Workshop / Hrs. Utilize for Internal Invoking.
• Adherence to Business Code of Practice.

To succeed you will need:

Education & Experience requirements

Degree/Diploma in Electric / Electronics Engineering.
2-3 years of field experience in servicing of Industrial products. Preferably pumps, sealing systems, paint systems, with good knowledge of PLC & control systems.
Robotic system installation & automotive OEM’s site installations background will be preferred

We are looking for a Topflight candidate who is:

Collaborative: You promote proactive relationships with customers, as well as your internal stakeholders. You take benefits from the perspectives of team members and share your experience to understand and identify customers’ current and future needs to ensure that our business meet those demands.

Open-minded: You are a clear thinker with mature judgment, a prerequisite for this high-pressure assignment. You are passionate about finding ways to reach out to your customer and are comfortable to learn at all platforms. You are willing to adjust and excel under any new situations, promoting agility within the organization.

Resourceful: You possess structured knowledge of Product, Market, Customers, and competitors’ activities. You entail fantastic analytical skills and strive to present the best solution. You take basis from present and build a strategy to demonstrate the value customer is looking for.

Entrepreneurial: You are confident to test new ideas and demonstrate practical solutions in order to proliferate and thus, lead our business forward. You have good problem solving skills and find innovative solutions that builds a stronger customer relationship. Your actions target long term growth and you strive for excellence in term.

In return we offer you:

At Atlas Copco we believe in challenging the status quo, always looking for a better way.  Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act. We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.     

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.