Power Technique Customer Center - Service Engineer / Senior Service Engineer- Jaipur
Your Role We are looking for a Service / Sr. Service Engineer in Power Technique Customer Center who will work towards the Mission provided for Power Technique Service (PTS) Division -The Individual should bear positive attitude to make an efficient, agile and service driven organization -The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, -Retain existing customer loyalties with increasing YOY. -Ensure on-time booking of service hours in SJA module & manage forward planning of jobs -Initiate Direct service to End customers & improve Direct Service business. -Focus & achieve on timely completion of service issues -Focus on all the service parameters & stay aligned to the target defined -Implement ECBs, SB & Technical Changes as per PC Guidelines at field level -Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely. -Capable of conducting in house training for key customers & dealer team -Organize Service Camps/Road Shows and other field activities -Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.) -Support product companies / Marketing for new product trails -Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares. -Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time. -Support to achieve budgeted spares order booking & sales targets -Drive self-serviceability module execution -Capable of independently handling Service Quotes. -Special focus on Manpower development of the dealers -Generate Direct Service Revenue Location-Jaipur
To succeed, you will need
Qualifications: Degree or Diploma in Mechanical/Electrical Engineering Knowledge : -3 to 5 years experience -Service and Spares sales in Compressor / Construction/ Mining industries will be an added advantage -Good knowledge on Air compressors, Engine will be preferred -Language Known –Hindi, English Personality Requirements -Good communication Skills with an open minded attitude -Always Ready to gain Knowledge of products and channel dynamics -Computer Skills – E-mails, MS Office must. -Interpersonal skills – Approach to Customers professionally -Energetic, enthusiastic and able to meet stringent deadlines -Ability to Handle / Deliver under pressure -Excellent eye for details -Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time) -Creativity / Innovative Ideas to resolve issues for satisfying Customers -Basic knowledge on Service & Maintenance
In return, we offer you
-Open and Transparent working Culture with continious learning and growth opportunites. -A friendly, family like atmosphere -A culture known for respectful interaction, ethical behaviour and integrity. -Potential to see your ideas realized and to make an impact. -New Challenges and new things to learn every day
City
Gurgaon/Jaipur
Last Day to Apply
27-04-2026
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