Coordinator_Process & Operations

Details

Job Title: Coordinator_Process & Operations

Business Area: Industrial Technique

Division: ITBA (Process & Operations)

Report to: Manager_Process & Operations

Location: Gwangmyeong

Purpose of the job

• Coordinator_Process & Operations manages customer orders from receipt to delivery, ensuring accuracy, timeliness, and customer satisfaction.
• The role coordinates between Sales, Service, Logistics, and Finance teams to support smooth and efficient order handling.
• Strong attention to detail, good communication, and the ability to manage multiple tasks are essential.

Roles & Responsibilities

1.Order Handling

• Process sales and service orders, ensuring accuracy and timely entry into the system.
• Handle order modifications, cancellations, and pricing adjustments based on Engineers data.
• Monitor order status, confirm delivery schedules, and follow up on delays.
• Coordinate with the warehouse team for stock availability and product shipment.
• Respond to customer and sales/service team inquiries related to order processing.
• Generate and update order-related documentation, including invoices and delivery receipts.

2.  Coordination & Delivery

• Track order status and coordinate with logistics and warehouse teams for timely delivery.
• Check stock availability and follow up on shipment schedules.
• Prepare and maintain documents such as order confirmations, invoices, and delivery notes.
• Support regular reporting on order value and monthly forecast

3. Customer Support

• Provide clear and timely communication on order progress and issue resolution.
• Handle customer requests and complaints with professionalism and a problem-solving mindset.

4. Process Improvement

• Identify and suggest ways to improve accuracy and efficiency in order processing.
• Participate in system or workflow improvement training and project.
• Ensure compliance with company procedures and audit standards.

* Multi-player for Process & Operations Team

Experience / Education

• Experience with ERP or order management systems (e.g., SAP, Salesforce and Spirit)

Knowledge / Skills

• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Attention to detail and accuracy in data entry.
• Excellent communication skills, both written and verbal in English

Contact information

Talent Acquisition Team: Kyoungeun Lee