Coordinator_Process & Operations

Details

Job Title: Coordinator_Process & Operations

Business Area: Industrial Technique

Division: ITBA (Process & Operations)

Report to: Manager_Process & Operations

Location: Gwangmyeong

Purpose of the job

• The Coordinator is responsible for managing and overseeing the issuance and administration of tax invoices to ensure compliance with internal policies and local regulations. This role ensures that tax invoices are accurately issued in a timely manner, and that any adjustments or corrections are handled efficiently.
• In addition, the position supports parts of the sales order process, including entering and updating sales orders in the system and coordinating with relevant departments when adjustments are required.
• The Coordinator will liaise with customers, the sales team, and internal departments to resolve invoicing- and order-related issues, ensuring smooth operations and timely processing. The role requires strong attention to detail, organizational skills, and a commitment to maintaining accurate documentation while providing reliable service to both internal and external stakeholders.

Roles & Responsibilities

1.Tax invoice issuance and billing administration

• Manage the issuance of tax invoices in accordance with company policies and local tax regulations.
• Ensure tax invoices are issued accurately and in a timely manner based on completed sales and service transactions.
• Handle corrections, cancellations, and adjustments of tax invoices when required.
• Coordinate with the sales, service, and finance teams to resolve invoicing-related issues.
• Maintain proper documentation and records related to tax invoices and billing processes.

2.  Order processing support

• Process sales and service orders, ensuring accurate and timely entry into the system.
• Handle order modifications, cancellations, and pricing adjustments based on Engineers’ data.
• Monitor order status, confirm delivery schedules, and follow up on delays when necessary.
• Coordinate with the warehouse team regarding stock availability and product shipment.
• Respond to customer and sales/service team inquiries related to order processing.
• Generate and maintain order-related documentation

3. Sales order related administration.

• Support the process of acquiring bonds (advance payment, performance, and warranty bonds).
• Manage local purchases (subcontracts) related to sales orders

* Multi-player for Process & Operations Team

Experience / Education

• Experience with ERP or order management systems (e.g., SAP, Salesforce and Spirit)
• 3–7 years of relevant experience
• Basic knowledge of tax invoice issuance and Korean VAT regulations is preferred
• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Attention to detail and accuracy in data entry.

Knowledge / Skills

• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Attention to detail and accuracy in data entry.
• Excellent communication skills, both written and verbal in English

KPIs

• TAX INVOICE ACCURACY: Ensure accurate and timely issuance of tax invoices, minimizing errors and reissuance.
• Order Accuracy: Achieve 98% accuracy in order entry, minimizing errors and adjustments.
• On-Time Fulfillment: Ensure 95% of orders are processed and delivered on schedule.
• Customer Inquiry Response: Respond to customer and internal inquiries within 24 hours for timely resolution.

Contact information

Talent Acquisition Team: Kyoungeun Lee