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SCE_Onsite Engineer

Functional area:  Service
Location:  Korea, Republic of
City:  Gwangmyeong-si / Jeonju-si / Ulsan-si
Company name:  Atlas Copco Korea Co., Ltd.
Date of posting:  Jul 31, 2026

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Job Title: Tool Management Center (On-site) Technician

Business Unit: Industrial Technique

Division: AIS (SCE)

Location: Gwangmyeong / Jeonju / Ulsan

Reports to: Unit Manager_AIS

 

                

 

[PURPOSE OF THIS JOB]

  1. To prevent and maintain customer’s goods, which ACTA Sales sold, based on Service policy accordingly at a customer site or our own service facility. 

 

[DUTIES & RESPONSIBILITY]

  1. Drive increased customer satisfaction in the customer site.
  2. Set the schedule for PM and performs PM, Factory calibration, and Capability test.
  3. Installation, start-up of products and support sales team with product and application expertise and best practice solutions.
  4. Analyze the trouble of products and report to Specialist or Head Office directly.
  5. Keep his/her technology level of product and customer trouble to cover all of problems.
  6. Train customers and collect the data then build KPIs.
  7. Responsible for quoting of spare parts.
  8. Expand Service contract business with Specialist.
  9. Build strong relationship with customers.
  10. Work according to Atlas Copco the Way.

 

 

[QUALIFICATIONS]

[Experience/Education]

  • Engineering background would be good. (Mechanic, Electronic or Computer)
  • Good English skills if possible
  • Solid PC skills, including proficiency in Excel, Word, and PowerPoint
  • Open mind to be driving force of business with colleague.

 

 

[KPIs]

  • Customer Satisfaction (NPS / Falcon)
  • Utilization/Technician (PH & NPH)
  • WIP (work in process)
  • Certified technician process
  • Service competency
  • TMC KPIs: MTTR, MTBF and Availability
  • NIS (Target)
  • TAT (Turn Around Time), Availability, MTBF, Breakdowns, Event (errors)
  • CRT (Customer Response Time)

 

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