Onsite Service Technician - Hai Phong

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Mission:

Provide a high level of customer service, through an effective and efficient service operation so as to deliver the strong commitment and professionalism of onsite service Tool Management Center (TMC) of Atlas Copco Industrial Technique’s customers.      

Job description:

• Develop professionalism onsite service TMC operation at customer site in Hai Phong.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
• Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent
• Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
• Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.
• Update and report status of progression and KPIs directly to Onsite Service Leader / Service Manager.
• Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
• Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
• Support project with be assigned from Onsite Service Leader / Service Manager.
• Maintain global operation standard of TMC (Tool Management Center) system
• Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.

 
To succeed, you will need  

Experience requirements:

• 1 to 2 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent
• High level of customer service through excellent interpersonal skills and professionalism
• Ability to troubleshoot, test, repair and service technical equipment
• Vietnamese speaking is a must and English literacy is preference
• Ability to work flexible shifts and to adapt to changing work schedules

Knowledge:

• Strong mechanical and electrical skills.
• Computer literate
• Preference of Good command of spoken and written English

Educational requirements:

• Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent

Personality requirements:

• Service mind characteristic
• Leading and developing others
• Communication skills
• Problem solving 
• Result orientation
• Teamwork

Behaviors:

• Customer oriented
• Well organized
• Sense of Urgency

Country and city description:

Vietnam, Hai Phong City

In return, we offer you

Opportunity to work with a Global company with diversity gender, country, and culture. 

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City
Hai Phong

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.