Service Coordinator/Admin #DiAn

#DiAn #HCM Service Coordinator/Service Admin

• Contracted by our HR outsourced partner
• Place of work: Di An, Ho Chi Minh
• Department: Atlas Copco Vietnam - Service Operations of Air Compressors
• Prefer young candidate with short experience in sales admin, customer service, legal, planning

Mission of the role

This role carries out Air compressor's aftersales/service administrative tasks to ensure fast and ready service delivery for Atlas Copco Vietnam. The Service Coordinator coordinates full the air compressor service's cycle from orders/contracts, service delivery, ready spare parts, invoicing, and accounts receivables, while contributing to high customer satisfaction and operational excellence.

Main Responsibilities:

· Verify and reconcile order details with sales quotes and contracts.

· Input and monitor service orders in system (SAP), ensure order readiness for delivery.

· Coordinate well with logistics and planner teams for smooth, efficient and timely execution of orders.

· Collaborate with technician, planner, and service manager to track progress, on-time service closing and complete documentation.

· Prepare invoices and submit required documents promptly, ensuring accurate order closing.

· Remind customers of overdue payments and working with Sales team for collection.

· Maintain accurate records and update files related to contracts and service orders.

-Deliver other tasks assigned by direct manager.

Required qualifications

· College or bachelor’s degree in business, accounting, legal study

· Solid verbal and written English skills

· 1+ years of experience in sales and service support, customer service, legal support, planning 

· Experience working in big organization, with thousand of customers

· Expected behaviors

• Supportive
• Process person
• Can do
• Team work

Compensation and benefits

• Salary: 10-15 mil vnd monthly, full contrbution to mandatory insurance
• Lunch and phone card allowance
• Year end bonus 1-2 months of salary
• Work from Monday to Friday
• 18 annual leaves