Product Manager VSS - Service Upgrades

Your role

As a Product Manager, your mission is to act as the primary interface between the Service Division, North American customers, and regional sales teams, with a particular focus on remanufactured products, upgrades, and service plans. The role supports the sales organization in communicating the technical and commercial value of service offerings, enabling customer adoption, revenue growth, and margin expansion.

You will

• Monitor market trends, customer needs, competitive offerings, and industry developments across North America.
• Identify business opportunities for remanufactured products, upgrades, and service plans.
• Provide insights on competitive positioning, pricing, and customer value drivers to support divisional decision-making.
• Assess market attractiveness and regional growth opportunities to support service revenue and margin expansion.
• Ensure customer-facing materials, case studies, value calculators, presentations, and collateral are available and relevant to the North American market.
• Translate technical capabilities into clear customer value propositions focused on uptime, cost of ownership, performance enhancement, sustainability, and lifecycle extension.
• Develop regional value messaging and sales tools that help accelerate customer adoption and commercial success.
• Identify priority products and service offerings based on market potential, installed base opportunities, and regional business objectives.
• Deliver product, application, and value-based selling training to sales and service teams.
• Act as the regional subject matter expert for service offerings and market applications.
• Monitor regional pricing, competitive benchmarks, and customer value perception.
• Provide recommendations on pricing strategies, positioning, and commercial models to improve competitiveness and profitability.

To succeed, you will need

Background and Qualification

• B.S. degree in a technical related discipline is preferred or equivalent experience in technical product marketing or product management support role. 
• 5–10+ years in product management, service engineering, or technical marketing
• Experience in semiconductor equipment, subsystems, or industrial service environments  
• Proven experience managing product lifecycle, business cases, and cross-functional programs

Knowledge areas/Skills:

• Strong understanding of installed base service models and lifecycle value creation
• Ability to translate technical issues into commercial opportunities and customer value
• Financial acumen: pricing, margins, forecasting, and ROI modeling
• Excellent communication, presentation, and stakeholder influencing skills
• Strong analytical, problem-solving, and prioritization capability
• Customer focus and business mindset
• Leadership without authority
• Strategic thinking with execution discipline
• Collaboration across global teams

Travel

• 30–40% travel required

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role is fully remote, enabling you to work from anywhere in the United States. We value results over location and provide the tools and support you need to succeed from any location.

We Are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. 

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer. 

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco