Technical Support Engineer

Your role

As a Technical Support Engineer, you are responsible for: Maximizing Customer Service and VTS growth and profitability through effective and efficient communication with Edwards External and Internal customers. You also will encourage a collaborative environment with an emphasis on technical knowledge and assistance, look for the potential sale with each customer contact, and document and pass on the information to the appropriate personnel. You will report to the VTS Technical Support Manager. 

You will:

•    Provide guidance to end users about equipment maintenance practices, schedules, and troubleshooting.
•    Speak with customers and ask the necessary questions about their process to ensure that the oil, pumps, and motors, are safe for their process applications.
•    Research and recommend replacement pumps for old, obsolete equipment.
•    Assist Edwards service and customer technicians with trouble shooting. 
•    Work closely with CSC, Service, Operations and Sales to provide feedback of performance and/or quality of Edwards equipment.
•    Continue training to continuously grow personal knowledge of product and processes.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have a Bachelors degree in Engineering or a related field, or relative experience/military experience. In addition, you will have 5 years of experience in the operations, service, design and/or support of vacuum systems or at least 3 years work experience required in a technical or manufacturing environment. Other skills we are looking for include:

•    Experience discussing directly with customers during the testing, installation, or maintenance and repair of equipment.
•    Experience working in a manufacturing and/or electronics environment.
•    Experience with interpreting mechanical drawings and electrical schematics.
•    Operations, process or programing design experience is a plus.
•    Ability to build up relationships and network
•    Computer skills in all common Windows applications (Word, Excel, Access, and Project).
•    Must be authorized to work in the US.

In return, we offer

•    Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. 
•    We offer a strong retirement 401k plan with matching
•    Family is important to us – so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
•    Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals. 
•    We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job location

This role is fully remote, enabling you to work from your home base in the US. We value results over location and provide the tools and support you need to succeed from any location.

We are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. 

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.   

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Salary is based on average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.