Applications Engineer

Your role

The applications engineer is responsible for providing pre-sales and technical product marketing support to the Tesla/SpaceX account team through technical engagements with customers. The role requires knowledge of advanced semiconductor manufacturing technology and engineering-based problem-solving techniques, with duties that include making equipment recommendations, creating and delivering customer presentations, managing field evaluations, influencing product development to support the customer’s future process requirements, and investigating complex equipment and process problems. 

You will:

•    Work with regional product managers and account team as appropriate to develop product value propositions, including cost of ownership modelling for individual products.
•    Translate customer requirements into appropriate product recommendations using applications expertise and internal tools (e.g. PumpCalc, TransCalc, TDR, AIBs).
•    Prepare and communicate knowledge and understanding of customer technical needs internally.
•    Prepare and deliver high quality, persuasive customer and internal communications in a clear, concise and structured manner.
•    Maintain up-to-date knowledge of product portfolio and development roadmaps.
•    Clearly communicate locally derived and validated knowledge and learning collaboratively with Division and global applications team through internal presentations / meetings, Applications Information Bulletins (AIBs), and providing feedback for Tool Data Resource (TDR).
•    Actively acquire knowledge to solve customer problems and create technical solutions.  Become familiar with customer processes, equipment, and installed base and how Edwards’ solutions provide unique value when solving customer problems.
•    Collect and share internally market and competitor information, such as market share, new technologies, customer roadmap, competitor intelligence.
•    Recommend continuous improvement programs (CIPs) and customer corrective action requests (CARs): Investigate and implement solutions.
•    Participate with Technical Support colleagues in equipment failure investigations to identify root cause and drive improvements, using methodical analysis techniques (e.g. FMEA, 8D) and applications knowledge.
•    Actively engage in knowledge documentation and collaborative sharing using formal and informal tools, including developing best-known methods (BKMs) and applications information bulletins (AIBs), and use such knowledge to deliver best known methods to customers.
•    Collaborate with internal partners and colleagues to support cross-functional activities.
•    Ensure that all areas under direct control are conducted and work in a safe, effective, and environmentally responsible manner in compliance with the Company's Health, Safety and Environment policy and ensure that the requirements local Health and Safety legislation are met

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You will have a 4-year engineering or physical sciences degree or higher and prior semiconductor sub-fab experience, along with a background in chemical engineering or chemistry. Other skills we are looking for include: 

•    The ability to understand the commercial drivers behind the customer's and Edwards' technical initiatives and how they fit within the Account Team’s business strategy.
•    Able to identify customer needs and collaborate with internal partners to develop and implement solutions.
•    Can convey highly technical issues in a succinct and effective manner.
•    Able to evaluate commercial impacts of a technical solution (return on investment, cost of ownership, benefits, share gains, etc.).
•    Able to develop trusted technically credible customer relationships becoming indispensable to the customer being perceived as the go-to technical expert for vacuum pump and exhaust management solutions.
•    Can manage multiple projects and effectively prioritize tasks based on the evolving needs of the Account Team.

In return, we offer

•    Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. 
•    We offer a strong retirement 401k plan with matching
•    Family is important to us – so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
•    Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals. 
•    We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job location

This role is remote, enabling you to work from anywhere in the U.S. We do ask for the candidate to have the ability to travel to our customer's site in Austin, TX on occasion. We value results over location and provide the tools and support you need to succeed from any location.

We are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.
Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. 

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.   

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco