Sales Operations Manager - Tesla/SpaceX

Your role

The Sales Operations Manager for Tesla/SpaceX manages account orders from forecast to revenue recognition while ensuring order management requirements are following company and customer center policies. To perform their role fully and successfully they must interact and engage cross-functionally with many internal and external customers - most often, but not limited to, Key Account Management, Internal Operations, Customer Care, Finance, IT, Divisional organizations as well as the external Customer, Tesla/SpaceX. The Sales Operations Manager is a customer facing position and reports directly to the Global Account Manager.

You will:

•    Maintain customer bookings, review of SAP orders, bookings reconciliation, tool shipment coordination, shipment revenue recognition and backlog tracking.
•    Manage key strategic programs 
•    Align with account manager on forecast, enter and maintain accurate CRM data
•    Generate sales quotations
•    Key Customer Score Card Management in close partnership with Key Account Management.
•    Prioritize Customer Care representative activities for Tesla/SpaceX Account.
•    Generate and maintain various analysis reports utilizing advanced Excel and BI skills.
•    Review sales orders in SAP for allocations, configuration issues and pricing.
•    Complete monthly and quarter end close activities in conjunction with finance.
•    Coordinate tool allocation based on priority.
•    Participate in meetings pertaining to order status, forecast, and/or order review.
•    Work on complex problems where in-depth analysis of various factors is required to solve issues.
•    Point of escalation for customer issues related to shipments issues and delivery gaps to resolve them.
•    Support peak activities such as quarter end/fiscal year end, Key Account Reviews and Business Reviews
•    Builds relationships and fosters collaboration with internal and external peers and constituents.
•    Ensures compliance with all company, regional and local policies, and regulations.
•    Contributes, as needed, as an integral member of the Tesla/SpaceX Key Account Team, to drive ever increasing levels of customer satisfaction.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have a Bachelor's Degree and 5-7 years working within a similar department and experience in vacuum technology and/or semiconductor sales/marketing. In addition, you will have:

•    Project Management experience
•    Contract Management experience
•    Problem Solving and experience with quality systems
•    Proficient with Power BI, Power Query, Power Automate and adept and creating analytic tools, reports, dashboards and KPIs to process and summarize data from multiple sources

In return, we offer

•    Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. 
•    We offer a strong retirement 401k plan with matching
•    Family is important to us – so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
•    Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals. 
•    We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job location

This role is remote, enabling you to work from anywhere in the U.S. We do ask the candidate is able to travel to our customer's site in Austin, TX on occasion. We value results over location and provide the tools and support you need to succeed from any location.

We are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. 

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.   

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco