Quality Engineer (165624)

Your role

As a Quality Engineer at Edwards Taiwan Customer Centre, you will be pivotal in elevating our quality standards by overseeing customer complaint management, handling NCR/NEXUS cases, and driving structured problem-solving activities. You will champion the quality management system by preparing for audits, ensuring compliance with ISO standards (9001, 14001, 45001), and facilitating continuous improvement projects across the organization. Reporting directly to the Quality Manager, your role ensures seamless coordination between teams to promptly address quality concerns and implement effective corrective measures.

Key responsibilities include:

• Managing the entire lifecycle of NCR and NEXUS cases with precise documentation, timely escalation, and proactive follow-up to guarantee resolution.
• Collaborating cross-functionally to validate product issues, conducting root cause analyses and supporting the development or review of 8D reports that focus on long-term corrective solutions.
• Providing clear, factual, and timely updates to customers to foster transparency and trust.
• Monitoring recurring quality issues and identifying patterns that require preventive action to enhance customer satisfaction.
• Supporting internal and external audits by updating and maintaining ISO documentation and quality records in alignment with global compliance requirements.
• Engaging actively in continuous improvement initiatives by leading problem-solving workshops, analyzing data trends, and mentoring team members on quality best practices.
• Assisting with limited warranty support activities including reviewing failure trends and coordinating corrective actions with manufacturing and service teams.

Our Quality Engineer role emphasizes autonomy and teamwork, requiring a proactive approach to problem-solving and the ability to balance detail-oriented tasks with strategic quality planning.

To succeed, you will need

We welcome applications from diverse backgrounds and encourage individuals who may not meet every criterion to apply. Your unique experience and perspective are valuable to us.

• Relevant degree in Engineering, Science, or a related discipline preferred.
• 3 to 5 years of practical experience in quality engineering or related service roles.
• Proficiency with quality management tools including 8D methodology, root cause analysis, and audit processes.
• Experience managing customer complaints and driving effective resolutions is beneficial.
• Strong communication skills to articulate complex technical information clearly to diverse stakeholders.
• Advanced problem-solving abilities coupled with data analysis competence.
• Ability to recognize failure patterns and support the implementation of corrective actions.
• Familiarity with warranty process and trend analysis considered an asset.
• A solid understanding of Health and Safety regulations to support safe work environments.
• Excellent collaboration skills and the capacity to coordinate with multiple stakeholders.
• Self-motivated and able to work independently while thriving within team environments.
• Detail-oriented with a proactive and analytical mindset.
• Dedicated to delivering excellent customer service with professionalism and integrity.

In return, we offer

• Culture of trust and accountability: Join a workplace where your contributions are valued and your performance is recognized in an environment that fosters responsibility and mutual respect.
• Lifelong learning and career growth: We invest in your development through continuous training and opportunities to advance your career within our global organization.
• Innovation powered by people: Be part of a team that encourages fresh ideas, innovation, and collaboration to solve complex challenges in the vacuum technology industry.
• Comprehensive compensation and benefits: Receive competitive salary packages along with comprehensive health, retirement, and wellness benefits designed to support your overall well-being.
• Health and well-being support: Access programs and initiatives that promote physical and mental health, ensuring a balanced and supportive work environment.
• Dynamic and inclusive work environment: We pride ourselves on fostering diversity and inclusion, creating a workplace where everyone can thrive and contribute fully.

Job location

This position is based at our Customer Centre in Hsinchu, Taiwan. The role requires on-site presence to facilitate direct collaboration with cross-functional teams and participation in manufacturing and quality assurance activities on the ground. Working at our Hsinchu facility offers you the chance to engage with colleagues in a vibrant, innovative setting fostering professional growth and team cohesion.

Contact information

For further assistance, please contact our Talent Acquisition Team:
Recruiter: Veronica Peng