Technical Support Engineer (172390)
Your role
- Provide advanced technical support to Field Service, Sales teams, and customers, independently resolving complex issues.
- Coordinate resources and identify potential risks to ensure successful project execution and smooth operations.
- Deliver technical training and presentations to customers and internal stakeholders.
- Review system designs with customers, recommend solutions, and negotiate technical modifications.
- Build and maintain strong customer partnerships to support long-term business relationships through reliable service delivery.
- Gather and share customer, product, operational, and competitor insights to drive continuous improvement.
- Lead system support and integration activities to ensure effective and efficient operations.
- Collaborate with global Edwards support teams to provide technical support for Semiconductor and FPD industries.
- Ensure compliance with company policies, quality standards, environmental requirements, and Health & Safety regulations.
To succeed, you will need
- At least 5 years of relevant engineering experience, preferably in a related industry.
- Strong understanding of complex technical issues demonstrated by speed, accuracy, and quality.
- Sought after for advice and support.
- Proficient in PC skills for managing information and preparing reports without secretarial help.
- Familiar with Edwards’s products like Cryo pump, Compressor systems, Polycold products, and semiconductor technology for technical discussions with engineers and leaders.
- Knowledge of Edwards’s global organization to access appropriate support when local issues arise.
- Understands Edwards’s and customers’ organizations and practices to manage equipment support in line with company policies.
- Proven ability to diagnose and resolve complex problems, consulting others only when necessary.
In return, we offer
• A vacation system that is superior to the labor law law (new employees can enjoy 10 days of proportional vacation in the year when they arrive)
• Guaranteed annual salary of 14 months (proportionately given in the year when new employees arrive)
• Free group insurance for employees and their spouses and children
• Free overseas business trip safety insurance for employees
• Free annual regular health check for employees
• Wedding, funeral and maternity allowance
• Festival benefits
• Welfare allowance (fixed allowance for personal training, travel, medical care, kindergarten, etc.)
• Staff travel and health promotion activities
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Hsinchu, Taiwan (TW). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Hsinchu, Taiwan (TW).
Option 3: Remote
This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location.
Contact information
Talent Acquisition Team: Amber Peng
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