Technical Support Engineer
Your role
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
• At least 5 years relevant experience in an engineering field, ideally within a related industry.
• Confident grasp of increasingly complex technical matters indicated by speed accuracy and quality work.
• Approached by others for advice and assistance.
• Possesses PC skills to manage information and to prepare reports and presentations without secretarial support.
• Knowledge of Edwards’s products, EGM, vacuum FPD and semiconductor technology to a level that enables technical discussions to be held with engineers and engineering group leaders both internally and with customers.
• Knowledge of Edwards organizations (globally) to enable appropriate assistance to be called upon in the event that issues cannot be resolved locally.
• Knowledge of the organizations and operating practices of both Edwards and its customers that enables the support of Edwards’ equipment to be managed in a manner that conforms to the policies of both companies.
• Proven ability to correctly diagnose and successfully resolve increasingly complex problems, seeking advice only when clearly required.
In return, we offer
• A vacation system that is superior to the labor law law (new employees can enjoy 10 days of proportional vacation in the year when they arrive)
• Guaranteed annual salary of 14 months (proportionately given in the year when new employees arrive)
• Free group insurance for employees and their spouses and children
• Free overseas business trip safety insurance for employees
• Free annual regular health check for employees
• Wedding, funeral and maternity allowance
• Festival benefits
• Welfare allowance (fixed allowance for personal training, travel, medical care, kindergarten, etc.)
• Staff travel and health promotion activities
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Hsinchu, Taiwan (TW).
Contact information
Talent Acquisition Team: Candice Wu
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.