Sr. Service Engineer/Service Engineer - CTS

Your role

Job description / Mission:                                                                                                       
 
Service Operations:
Receive weekly customer visit schedule from the Team Leader.
Complete the service at customer site.
Create the service report post job closure
Understand the service procedure from the technical support team in case of a complex procedure.
IN ORDER TO complete service interventions at customer site
 
Service Efficiency:
Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.
Improve utilization hours.
To pass on the business lead generated to the CTS sales engineer for aftermarket products through MAM2 lead.
To pass on the business lead generated for equipment to the equipment sales engineer
IN ORDER TO improve service revenue and enhance customer satisfaction.
 
Dealer Training:
Keep Dealer service engineer updated with relevant technical information
Monitor complaint registers of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population.
Keep a track and monitor the ECB implementation status related to dealer’s install base.
IN ORDER TO improve dealer efficiency in handling service.
 
Failure reporting:
Timely reporting of warranty complaints and product quality related issues.
 Returning of warranty failed material when asked for inspection for direct ROC.
Escalation of customer feedback.
IN ORDER TO help the product company in addressing product quality issues.
Compliance with Corporate Guidelines:
Follow in letter and spirit of the Atlas Copco Vision, Mission and core values.
Comply with the Atlas Copco Business Code of Conduct.
Comply with the policies and procedures communicated from time to time.
Perform any other tasks given by the Team Leader from time to time
       IN ORDER TO enrich the Corporate Culture

To succeed, you will need

Experience requirements
- 2 years of service experience in compressor field
Knowledge/Educational requirements
- Diploma or Degree in Engineering
Personality requirements
-  High levels of energy to do hardwork in field.
-  Like to travel
-  Committed team player.
-  Good communication skill
-  Positive attitude

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

 On-Site
This role requires you to work on-site at our office in PAN India, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.