Onsite Service Engineer Igatpuri

Key Responsibilities:

• Provide service support for the installed base in Igatpuri.
• Handle installation, maintenance, and calibration of industrial nutrunner
• Manage Annual Maintenance Contracts (AMCs) with key customer.
• Ensure timely updates of customer and service data on digital platform
• Drive service contract renewals and identify opportunities for spare parts sale.
• Maintain a strong focus on delivering high customer satisfaction
• Act as a single point of contact for customer support need.
• Support business growth by building strong customer relationships through proactive service

To Succeed You Will Need:

• To look into the day-to-day functions of the service related jobs and resolve day to-day issues in the specified Territory / Customer Allocated in the region
• To Ensure Response Time.
• Handle the key account directly and ensure customer satisfaction
• To provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.
• Customer Training / Education to ensure better up time of the product.
• Ensure timely and effectively execution of Service Plan.
• Close Co-ordination with Project team for timely execution of Installation of machine allocated to Service.

In Return We Offer You:

• An opportunity to work with a leading industrial tools and service brand
• Exposure to advanced tightening systems and cutting-edge service practices
• A supportive and collaborative work environment that encourages learning and growth
• Hands-on experience with key customers and high-impact projects
• Access to continuous technical training and professional development programs
• A chance to be part of a customer-centric team driving operational excellence
• Recognition for your contributions through internal reward programs and career advancement opportunities 

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.