Customer Care - Indonesia

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Job description

Duties and responsibilities include, but are not limited to:

·  Prepare for, book, maintain and follow orders, including pre-payments before delivery

   and invoicing, as defined in Scala and Seagate System. ·  Check contract together with credit controller, logistic dept. and other relevant teams/

   departments according to company’s policy.

·  Support, coordinate the sales process and progress of orders, check and push

   the pre-payment, lead time and goods delivery.

·  Handle claims ( DOA, Discrepancy ),Goods return, investigate and take appropriate action including arranging the return of faulty or damaged items and follow up credit notes.

·  As a contact window with sales, collaborate with Atlas Copco Group company such as SCA,

   Saltus and internal departments and service branches (purchase, project department/Application Center Asia, Service, and Logistics, Power Tool Distribution) to expedite customer orders on time and make the business run smoothly.

·  Support the sales man in sales administration work.

·  Answer customer telephone queries/ e-mail with respect to orders, deliveries.

 
To succeed, you will need  

Knowledge

·  Sound knowledge on SAP, SAP logistic and order process module, Incoterm experience are considered as advantages;

·  Strong PC skills and excellent on Excel;

·  Strong data analysis skill; ·  Good English skill both in written and speaking.

·  Have a minimum 2 years in Customer Care/Admin/Sales Administration

Educational requirements

University degree.

Personality requirements

·  Urgency                                                                                 

·  Detail focused                                         

·  Patient ·  Good telephone manner

·  Good at time management

Attributes

·Customer focus                      

·Proactive                    

·Analytical

 ·Problem solving

·Teamwork

In return, we offer you

We are the world leader of Industrial Tools and have an excellent opportunity to join our team in Jakarta

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.