ZONAL SERVICE MANAGER

Your role

Report: Business Line Manager-Service (SEA) 

Job Summary

We are seeking a driven Service Manager to lead service sales growth and operational excellence in Indonesia. Reporting to the Service BLM, this role supports the Regional Service Sales Manager in driving sustainable, profitable growth through service product offerings and team development.

Key Responsibilities

• Strategy & Sales Growth: Implement service sales strategies across SEA region; promote service products (e.g., Tool Cover, Calibration, Contracts, Remote Services).
• Customer Engagement: Act as a bridge between customers and operations; ensure service delivery meets customer needs and satisfaction.
• Sales Efficiency: Improve quote strike rates, track activities, and use tools like Salesforce for forecasting and performance analysis.
• Team Development: Lead competence development, training, and certification for sales and technical staff; build a talent pipeline.
• Financial Control: Manage receivables, negotiate payment terms, and control sales and marketing costs.
• Operational Excellence: Optimize service networks (field, workshop, onsite); standardize workflows; manage service schedules and preventive maintenance.
• Collaboration: Work cross-functionally with product sales, projects, and key account managers to ensure customer satisfaction.
• Partner Development: Manage certified service partners and service product portfolio.

Mission

Strengthen the service sales team and distributor capabilities, focusing on value-driven solutions. Drive sustainable growth aligned with divisional goals, enhance customer satisfaction, and foster a high-performance culture.

To succeed, you will need

Experience requirements

- Strong experience in sales development and understanding clearly on sales process

- Experiences in value proposition selling to customers

- Experiences or understanding the need of customers on after sales service

- Experiences in working with both sales team and service team would be a plus
  

Knowledge

 - Good command of English language both oral and written
 - Full computer literacy (Excel, Word, Power Point) and preferably conversant with MS Office 365

Educational requirements

 - Bachelor of Engineering in Electrical, Electronics or Mechanical.

Personality requirements

- Proactive, Goal-oriented,
- Strong negotiation, communication and interpersonal relation skills

- Focusing on value proposition selling

- Self-motivated

- Sharp-minded, Self-directed

- Good presentation skills,
- Strong leadership skills and good team player,
- Ability to manage conflicts,
- Ability to influence and convince others,

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site in Jakarta, Indonesia. 

Contact information