Field Service Engineer / Technician + Onsite Engineer

Your role

•    Preventative Maintenance and Repairs (85%) – Perform routine, preventative maintenance, and repairs on Atlas Copco Products.  Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope).  Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment.  Test and document the proper operating parameters prior to and following preventative maintenance and repairs.  Provide walk-through evaluations and basic system assessments. 
•    Recordkeeping and Documentation (10%) – Complete visit reports, time sheets on daily bases using MAM2. Expense reports should be turned in at least monthly and other job-related paperwork as required. 
•    Warranty Part Returns (5%) – Return parts replaced under warranty as requested by Technical Support, Quality or Service Management.  Returns must be completed within one week accompanied by the correct documents. 
Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done.  Perform additional assignments as required.

To succeed, you will need

•    Grade 12.
•    Electrical or Millwright qualification.
•    Minimum 5 years’ experience as a qualified Electrician or Millwright.
•    3 to 5 years technical field service experience maintaining and repairing equipment.
•    Good computer skills – MS Office, computer proficiency as required for communication, research, work orders and programming various controllers.
•    Excellent customer service and communications skills (oral and written).
•    Strong mechanical, electrical, SCADA and network skills.
•    Solid understanding of mechanical and electrical components.
•    Able to work independently with strong self-management and professionalism and complete work within assigned deadlines.
•    Customer focused.
•    Good oral and written communication skills.
•    Detail orientated.
•    Extensive travel to customer locations, including out-of-town and overnight travel. Available for a rotation schedule during evenings, weekends, and holidays call work.
•    Must be able to lift to 25kg on a regular basis and lift to 45kg occasionally.
•    Must be able to work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.
•    Compressor knowledge will be an advantage.
•    Must have a valid driver's license.
•    The ability to travel on short notice from time to time.

In return, we offer

•  Culture of trust and accountability
•  Lifelong learning and career growth
•  Innovation powered by people
•  Comprehensive compensation and benefits
•  Health and well-being

Job location

You will be part of our customer center in Jetpark,Gauteng. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, South Africa (ZA).