Technical Support Team Leader

Technical support team leader

Bring your curiosity to work as our next Technical Support Team Leader. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence]. You will contribute directly to how we create high‑quality products and solutions for our customers.

Bring your curiosity to work as our next Technical Support Team Leader. You will be part of our CJK team reporting to Engineering Manager. In this role, your mission is to support the company as direct contact between Customer center and Factory, guarantee the feedback from customer center is accurately implemented as Product improvement within minimum cost impact. You will contribute directly to how we create high‑quality products and solutions for our customers.

Short Description

Job responsibilities (Including the following, other duties may be assigned):

• Contribute to the companies Mission of Quality leadership by active gathering field feedback with an improvement mindset.
• Lead Quality improvement projects. Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM and PCM).
• Lead technical committee meetings (TCM). Continuously improve the product quality by proactive reporting follow-up. This includes analyzing warranty reports, failure reports and the behavior of our connected equipment. You are the driving force in the technical committee meetings (TCM) and participate in the product quality meetings (PQM).
• Closely involvement on Product development to ensure correct spare parts and instructions are provided before the product release. Develop and provide technical training, troubleshooting guidelines, video instructions, … in line with our divisional strategy.
• Work closely with other departments to bring accurate reports on PQMs.
• Make warranty analysis identifying issues and Regions that need attention.
• Work together with Internal quality, engineering and sourcing to bring quality improvements base on customer feedback.
• Process warranty claims for customers as per warranty policy.
•  Provide technical support for customer centers when needed.
• To ensure your departmental quality, ESH and energy management system run consistently and efficiently. 
  
  

Your skills and experience

• 3 years’ experience in a technical environment
• Air compressor experience is a plus
• Project environment experience is a plus
• Bachelor’s degree or above in engineering or equivalent through experience. 
• You are fluent in English, both spoken and written, for collaboration in multinational teams.
• Experience in compressed air installations or air treatment products is considered as a plus, but the will to learn is the most important.
• Software skills: MS Office, SharePoint, …

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

• Salary and benefits: We will offer competitive salaries and benefits, which include basic salary, allowances, bonuses, etc. In addition, the company can also provide social insurance and housing fund to help employees better enjoy their lives.
• Career development: Employees are provided with a wide range of career development opportunities in corporate services, including training, promotion and job rotation.
• Occupational safety and health: We care about the occupational safety and health of our employees and provide the necessary safety facilities, regular occupational health checks, and measures to prevent occupational injuries.
  

Your location

This role requires you to work on-site at our office in Jiangmen, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Kikeen Ou, kikeen.ou@fiac.com.cn