CTS Service Sales Manager

CTS Service Sales Manager

•    Define the sales strategy, considering market intelligence, customer base and sales potential.
•    Design the correct sales territory, making sure they are well balanced and optimized.
•    Define the sales team, considering the CTS sales organization and all sales roles, to maximize efficiency.
•    Define targets for the sales team, considering the defined strategy and growth ambitions.
•    Coach and train the sales team, making sure they have the necessary knowledge and skills.
•    Achieving ambitious profitable sustainable growth targets with high focus on CTS tactical matrix and consolidated profitability for the CTS business in South Africa and our four neighboring countries, by working closely with all parties concerned.
•    Work closely with our Distributor Manager, focusing on developing our indirect sales channels, always considering the mix of products best suited for the local market with a strong focus on overall market share.
•    In line with Compressor Technique global strategy developing a high-quality aftermarket strategy to support the sales of Oil Free Air and Industrial Air products.
•    Growing service revenue and profitability by consistently achieving high levels of customer satisfaction and by recognizing opportunities to develop and promote all aspects of Services and Spares capabilities to meet evolving customer needs, managing and reducing costs effectively, and ensuring commercial controls for service are in place.
•    Grow “1 to 1” ratio by at least 3% per annum.
•    Grow Service Plan Business to meet and exceed the minimum ratio of 40% of revenue.
•    Actively contributing to the development of systems, sales tools and training to achieve a competitive advantage.
•    Developing and promoting effective policies for aftermarket products and services that will improve our brand recognition, market share and profitability.
•    Monitoring the development of a defined set of Key Performance Indicators and scorecards, resulting in corrective/preventive actions (i.e., profitability, growth, parts pricing, forecasting, territory action plans, BRM, etc.)
•    Liaising with Business Controller/Credit control to co-ordinate corrective actions on receivables disputes and follow up whenever necessary to resolve disputes as soon as possible.
•    Demonstrating that collaboration drives success as a key member of the Management Team.
•    Leading, developing and motivating an experienced marketing sales team.
•    Discussing marketing strategies for new and existing products and services with the Digital Communications Manager, to develop an annual budget and promotional plans which support sales, profitability and reinforce target market share.
•    Providing Communications with accurate, timely and detailed content about the products and services, which can be used for digital marketing, media relations and campaigns.
•    Committing to achieving group targets on Performance and Development discussions and Diversity and Inclusion.
•    Promoting and driving a safe and healthy working environment for all.
•    Empowering, coaching and growing the people in line with our corporate value and guidelines in “The Way We Do Things.”
•    Caring and being a driving force for the company’s overall performance and image. Being familiar with AC’s “The Way We Do Things” and “Business Code of Practice” and applying them in daily operations.

To succeed, you will need

Qualifications, Skills and Experience:

•    Grade 12.
•    Sales and Marketing Qualification.
•    3 – 5 years proven experience as a Sales Manager.
•    Leadership: The ability to inspire and motivate a sales team, fostering a positive and productive work environment.
•    Communication: Strong verbal and written communication skills are crucial for conveying goals, expectations, and feedback to team members and clients.
•    Active Listening: Understanding team members' and customers' needs through attentive listening, which helps in building strong relationships and addressing concerns effectively.
•    Strategic Planning: The capability to develop and implement effective sales strategies that align with business goals and market trends.
•    Data Analysis: Proficiency in analyzing sales data and metrics to inform decision-making and optimize sales processes.
•    Negotiation Skills: The ability to negotiate effectively with clients and stakeholders to achieve favorable outcomes while maintaining positive relationships.
•    Coaching and Development: Skills in mentoring and training team members to enhance their performance and career growth.
•    Problem-Solving: The ability to identify challenges and develop effective solutions quickly to maintain team morale and productivity.
•    Customer Relationship Management: Building and maintaining strong relationships with clients to ensure satisfaction and loyalty.
•    Adaptability: The ability to adjust strategies and approaches in response to changing market conditions and consumer behaviors.
•    Motivational Skills: Techniques to encourage and inspire team members to achieve their sales targets and personal goals.
•    Time Management: Effectively managing time and prioritizing tasks to ensure that sales goals are met efficiently.
•    Conflict Resolution: Skills to address and resolve conflicts within the team or with clients in a constructive manner.
•    Sales Forecasting: The ability to predict future sales trends based on historical data and market analysis.
•    Technical Proficiency: Familiarity with CRM software and other sales tools to streamline processes and enhance productivity.
•    Networking: Building a network of contacts within the industry to leverage opportunities and resources.
•    Emotional Intelligence: Understanding and managing one's emotions and those of others to foster a collaborative team environment.
•    Creativity: The ability to think outside the box and develop innovative sales strategies and solutions.
•    Financial Acumen: Understanding financial metrics and budgets to make informed decisions that impact the sales team and organization.
•    Resilience: The capacity to handle rejection and setbacks while maintaining a positive attitude and focus on goals.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Option 1: On-Site
This role requires you to work on-site at our office in Johannesburg - Jetpark. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.