Logistics Specialist & Customer Collections

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Your Role

Role Summary:

Local Order Processing Responsibilities:

• Order Management: Oversee the complete processing cycle of local customer orders and indent from GIN and MVI, ensuring accuracy, efficiency, and timely fulfilment.
• SAP ACT! Operations: Manage the end-to-end sales order process in SAP ACT! — including order entry, vendor purchase orders, validation, fulfilment, and invoicing — while ensuring data accuracy and compliance with company procedures. Collaborate with Salesforce to track opportunities and sales progress, and utilize SmartPortal to coordinate with customers and provide real-time visibility into order status, enabling efficient and transparent execution across all platforms.
• Logistics & Trade Compliance Coordination: Coordinate closely with logistics service providers and internal stakeholders to ensure on-time delivery of goods. Ensure all shipments comply with local and international trade regulations, customs requirements, and internal trade compliance policies.
• Customer & Internal Communication: Foster clear and professional communication with internal departments (sales, logistics, finance) and customers to provide updates, resolve issues, and maintain high service levels
• SABER: Manage end-to-end SABER regulated product certification process, including obtaining Product Certificate of Conformity (PCoC) and Shipment Certificate of Conformity (SCoC) in compliance with SASO/SALEEM regulations.
• E-Invoicing Compliance: Handle e-invoicing processes in Arabic, ensuring alignment with local tax regulations and electronic invoicing mandates.
• Stock Management: Monitor and manage local inventory levels to ensure product availability for customer orders. Coordinate with supply chain and warehouse teams to track stock movements, resolve discrepancies, and support accurate demand forecasting and replenishment planning.
• Record Keeping: Maintain accurate and comprehensive customer records and order documentation in alignment with internal policies and audit requirements.
• Finance Collaboration: Liaise with finance and credit control teams to resolve billing issues, support payment allocations, and ensure accurate financial reporting.
• Receivables Support: Monitor outstanding payments, follow up with customers as needed, and contribute to initiatives aimed at reducing overdue accounts.
• Quotations & Returns Management: Support the preparation of quotations, manage product returns, and ensure accuracy in invoicing, credit notes, and related documentation.
• Continuous Improvement: Actively contribute to process optimization efforts and support cross-functional collaboration to enhance operational efficiency and customer satisfaction

E-Invoicing (Arabic):

• Ensure full compliance with Saudi Arabian e-invoicing regulations and ZATCA requirements.
• Generate, validate, and manage electronic invoices in Arabic with a focus on accuracy, timeliness, and regulatory alignment.

Customer Collections:

• Proactively follow up with customers to secure outstanding payments and support timely cash flow.
• Collaborate with the finance team to improve accounts receivable performance and reduce Days Sales Outstanding (DSO).
• Maintain detailed and accurate records of collection efforts and customer interactions to support audit readiness and performance tracking.

 
To succeed, you will need  

Qualifications:

• Minimum secondary education in business, technical, or language studies.
• Proficient in MS Office; SAP experience is requaread.
• Fluent in English; Arabic is an advantage.
• Strong communication, multitasking, and problem-solving skills.
• Customer-focused, detail-oriented, and a team player.
• Proactive, eager to learn, and able to work independently.

In return, we offer you

What We Offer:

• All essential productivity tools including a laptop, mobile phone, and a fully equipped office space with necessary utilities and supplies.
• Competitive, industry-aligned salary and benefits in accordance with local employment policies.
• Performance-based bonuses and/or incentive programs, where applicable.
• Entitlement to local public holidays and annual paid leave.
• Comprehensive life and medical insurance coverage.

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City
Jubail

Last Day to Apply

10 September 2025

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