Credit Control Team Leader

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We are excited to invite applications for the position of Credit Control Team Leader at our KL HUB in Shah Alam. This role offers a unique opportunity to play a pivotal role in expanding our regional credit control capabilities within the Atlas Copco Group.

About the Role:

As the Credit Control Team Leader, you'll be responsible for supervising and leading the Cash Collection team to ensure the timely and effective collection of outstanding debts. Your leadership will be crucial in maximizing cash flow and minimizing Days Sales Outstanding (DSO) by applying efficient and proactive debt chasing techniques aligned with agreed payment terms.

• Oversee credit risk management by maintaining, analyzing, and updating credit risk information for third-party customers to reduce bad debt exposure while maximizing profitable sales opportunities.
• Conduct comprehensive creditworthiness assessments, including market and country analyses, to support informed business decisions and mitigate credit risks.
• Manage daily operations of the Cash Collection team with responsibilities including proactive debtor chasing, monitoring payment performance, comprehensive CRM activities, dispute resolution, payment processing, and preparing detailed monthly reports.
• Ensure prompt and clear communication with customers and internal departments to address queries, discrepancies, and escalate issues when necessary to management.
• Recruit, train, coach, and evaluate Cash Collectors, fostering their professional development and ensuring compliance with Atlas Copco’s financial standards and processes.
• Maintain thorough documentation of all tasks, processes, and team activities to enhance transparency and process optimization.
• Establish and nurture collaborative relationships with key stakeholders, including Business Improvement Centers (BIC), Customer Centres, and Pricing & Inventory teams, to continuously improve cash allocation efficiency and quality.
• Lead and contribute to future transitions and expansions of the Cash Collection scope, aligning with the service centre’s strategic goals and operational excellence.
• Monitor credit held orders, process new customer accounts, regularly review and update credit limits, and ensure adherence to credit policies and shipment release procedures.
• Support data integrity and management through rigorous maintenance of databases, customer account reviews, and analysis of financial statements from external agencies.
• Collaborate with sales teams and other internal departments to ensure effective information flow, fostering a positive and productive team environment.
• Lead assigned projects with accuracy and timeliness, producing insightful debtor performance and credit risk reports highlighting areas requiring attention.

About You:

You possess a strong ability to work independently, prioritize effectively, and operate efficiently under pressure with a methodical and detail-oriented approach. Your excellent analytical skills are complemented by a high degree of integrity, drive, and a professional yet diplomatic communication style. You thrive in multitasking within challenging deadlines and demonstrate initiative and flexibility to meet targets.

• Strong interpersonal skills with a capacity to build and maintain positive relationships across all levels of the organization and with external customers.
• Excellent verbal and written communication skills enabling clear articulation of complex information.
• Proven managerial and organizational capabilities with experience in coaching and developing teams.
• Resilient in managing difficult situations, maintaining a customer-oriented problem-solving mindset with a service-minded attitude.
• Solid understanding of financial flows and credit risk management principles.
• Advanced proficiency in Microsoft Office, especially Excel; familiarity with SAP modules (Accounts Receivable, General Ledger, Financial Supply Chain Management) is highly preferred.

What We Offer:

• A supportive and inclusive culture that values collaboration across diverse teams and geographies.
• Opportunities for both short-term and long-term professional growth, with clear pathways for career progression within the Atlas Copco Group.
• Chance to work alongside talented colleagues from various countries, gaining a broad understanding of international business operations.
• Potential opportunities to travel for business, allowing exposure to different markets and practices.
• Engagement in a global service centre environment, contributing to the efficiency and effectiveness of financial processes that support the company's strategic objectives.

This role represents a fantastic opportunity to shape and lead a critical function in a reputable multinational corporation committed to excellence and innovation. We encourage applicants who are ready to embrace challenges and drive impact within a fast-changing business landscape to apply.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.