Service Coordinator-CTS

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Job Role:

• Administering the planning of all open orders, ensuring that the department service requirements are met promptly and efficiently.
• Ensuring the orders are correctly created, allocated, and released to the engineer before the visit date.
• Ensuring all parts are available, before the visit date.
• Liaising with customers and sales engineers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitoring and recording the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed promptly.
• Ensuring all service orders are closed and/or invoiced immediately upon completion by a service engineer.
• Maintaining all orders on the Planning Board, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Service operations Manager and Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
• Regularly liaise with the Field Service Engineers, Service Technical support specialist, and Operations Manager to highlight and resolve any operational / planning problems effectively and efficiently.
• Collating information from the Field Service Engineers to accurately record and maintain customer records and information.
• Correctly prioritizes the different stakeholder’s requests, both internally and externally.
• Engage the Field Service Engineers to ensure that all safety report is properly logged and inputted into the system.
• Follow up with the Field Service Engineers on SmartLink connectivity and adoption.
• Undertake ad-hoc project work as and when required.

What we expect from you?

• Educated to a degree level is desirable
• Experience in using complex ERP system environments (e.g. SAP, C4C)
• Proficiency in Microsoft Office Tools (Word, Excel, PowerPoint, TEAMS, Outlook)
• Team player: the ability to work co-operatively across multiple functions & territories
• Strong organizational and interpersonal skills
• Strong written and verbal communication skills
• Knowledge of Compressor technology is desirable
• Ability to embrace challenges, persist through obstacles, and model a growth mindset
• A passion for creating a culture of ownership and accountability
• Role models integrity and act in the best interest of others and the business
• Ideally located in Nigeria.

In return, we offer you

• A truly unique and friendly, family-like atmosphere - and a culture known for respectful interaction, ethical behavior, and integrity.
• Training and lifelong learning where we want to see our people grow and develop new skills as well as competencies and gain new experiences.  
• Resources and tools to effectively carry out relevant tasks.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.