Field Service Engineer - Lahore

Your role

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Short Description

• Perform service activities, including start-ups, breakdown support, troubleshooting, preventive maintenance, and repairs, ensuring the highest quality standards and timely execution. Maintain a clean, safe, and professional work environment at customer sites.
• Prepare and submit detailed service reports after each job, ensuring accurate documentation and timely communication with the Service Engineer.
• Monitor and evaluate subcontractor performance to ensure compliance with Atlas Copco quality and safety standards.
• Collect and maintain accurate information on the installed equipment base, customer records, and machine park database.
• Support technical and administrative activities related to warranty claims, service issues, and customer inquiries.
• Contribute to Atlas Copco's customer-centric culture by consistently delivering exceptional customer value and customer care.
• Develop and effectively utilize management information systems and digital service tools to improve operational efficiency.
• Adhere to all company policies, procedures, and operational guidelines.
• Perform all duties in compliance with Atlas Copco's health, safety, and environmental standards, promoting a strong safety culture at all times.
• Complete and submit weekly reports, monthly reports, and timesheets accurately and within established deadlines.

Your day-to-day

• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

Your skills and experience

• Bachelor's degree in Mechanical or Electrical Engineering.
• Minimum 3 years of proven hands-on experience with rotary equipment, preferably air compressors, engines, or turbines.
• Strong technical aptitude with the ability to diagnose, troubleshoot, and resolve equipment-related issues efficiently.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Excellent problem-solving, analytical, and multitasking skills.
• Proactive, self-motivated, and open-minded individual with a strong "can-do" attitude.
• Ability to perform effectively in a fast-paced environment and work under pressure.
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with customers and stakeholders at all levels.
• Committed to delivering high-quality customer service while maintaining professionalism and safety standards.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedIn Learning e.g.), our feedback culture, the internal job portal, global project assignments, or on-site training from our academy.
• You will experience an onboarding program.
• We support you and your well-being with different programs supported by our Wellness Committee and Social Committee
• We offer health insurance, paid leave, and retirement benefits.

Your location

1. You will be part of our customer center in Lahore / Faisalabad / Punjab, Pakistan (PK). You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Ahsan Fayyaz, ahsan.fayyaz@atlascopco.com