Service Support Specialist

Your role

At Atlas Copco, we value your work and who you are. As a global technology leader with over 150 years of innovation, we’re committed to making a positive impact on industries and communities. Join a team where dedication, creativity, and growth drive everything we do.

Are You Our Next Service Support Specialist?

If you thrive in a customer service environment and enjoy problem-solving, this is the role for you! Atlas Copco is seeking a dedicated Service Support Specialist to play a key role in assisting our external customers with inquiries and resolving issues related to product orders. This position involves coordinating work requests with our Repair Centers and ensuring seamless order processing.

How You’ll Make an Impact:

• Create and manage service work orders by reviewing quotes and purchase orders for accuracy and ensuring all information is properly entered into our internal systems.
• Perform final reviews of completed work orders, ensuring documentation is accurate and customer invoices are generated in a timely manner.
• Serve as a key point of contact for customers, providing prompt, professional communication and status updates throughout the service process.
• Develop expertise in Atlas Copco's service management systems, including Spirit and SAP, to support efficient order processing and issue resolution.
• Build strong relationships with customers, vendors, and internal teams to ensure a seamless service experience and high levels of customer satisfaction.
• Monitor open service orders and proactively follow up to ensure jobs progress efficiently and unresolved issues are addressed in a timely manner.
• Coordinate with local and international vendors to track parts availability, expedite deliveries, and minimize delays to customer orders.
• Request and maintain new part number creation within SAP and Spirit to support service operations.
• Maintain detailed and accurate documentation within service systems to ensure visibility, consistency, and efficient workflow management.
• Partner closely with internal teams to resolve discrepancies, communicate updates, and keep orders moving forward.
• Identify opportunities to improve processes, reduce order delays, and enhance the overall customer experience.

You will report directly to the Service Support Manager and work a schedule of Monday through Friday 7:30am-3:30pm. This hybrid position requires you to work out of the Louisville office 3 days a week, with 2 days a week remotely.

To succeed, you will need

• 3+ years of experience in customer service, order management, service coordination, logistics, or a related support role.
• Experience working with SAP, ERP systems, CRM platforms, or other business systems used to manage orders, inventory, and customer information.
• Strong attention to detail with the ability to accurately process quotes, purchase orders, work orders, and invoices.
• Excellent verbal and written communication skills, with the ability to provide timely, professional updates to both internal and external customers. 
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and follow through on open issues.
• A proactive, problem-solving mindset with the ability to identify discrepancies, investigate issues, and drive resolution.
• Proficiency with Microsoft Office, including Outlook
• A customer-first approach and a commitment to delivering a positive service experience.
• Ability to work effectively in a collaborative, cross-functional environment while building strong relationships with customers, vendors, and internal stakeholders.
• Ability to work a hybrid schedule in Louisville, Kentucky (3 days in-office, 2 day remote).

In return, we offer

At Atlas Copco, we know that work is more than just a job. Here’s what we offer to keep you happy, healthy, and inspired:

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
• Financial Security: 401(k) with up to 6% company match.
• Family Support: Paid Maternity & Paternity Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.