Order processing professional
Mission and main responsabilities
To ensure accurate and timely processing of customer orders while providing effective support throughout the order-to-delivery process. The role contributes to customer satisfaction by coordinating with internal stakeholders, resolving order-related issues, and maintaining accurate information regarding product availability, delivery dates, pricing, and returns.
- Process customer orders accurately and efficiently in accordance with company procedures.
- Manage and resolve order, delivery, and shipping-related issues.
- Monitor customer orders and ensure systems are updated with current information regarding product availability, shortages, delivery schedules, and price changes.
- Act as a liaison between customers, production, logistics, and distribution teams to facilitate smooth order fulfillment.
- Support the management of product/parts returns and related documentation.
- Analyze and summarize reports on customer inquiries, service issues, delivery performance, customer complaints, sales trends, and return reasons.
- Provide customers with information and/or documentation regarding order status, product availability, and delivery.
- Maintain data accuracy in ERP and customer service systems or platforms.
- Escalate complex issues to senior team members when appropriate
Skills, knowledge and experience
- Understanding of order management, customer service processes, logistics, shipping, and returns processes by experience
- English knowledge is a must (min. B1)
- Valuable: knowledge of SAP and CRM (C4C) or similar (Salesforce, Opera, etc)
- Knowledge of Microsoft Office applications.
- Customer-oriented mindset.
- Strong attention to detail and accuracy.
- Effective communication skills.
- Problem-solving and analytical thinking.
- Organizational and time-management skills.
- Ability to work collaboratively within a team environment.
Compensation and benefits
We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets.
- Flexible Compensation Benefits – including private health insurance and childcare vouchers.
- Life Insurance Coverage – providing added security and peace of mind.
- Pension Plan – helping you build a strong financial future.
- Flexible Working Hours and Summer Schedule with reduced working hours for three months.
- Meal Allowance, free coffee and fruit – supporting your daily wellbeing at work.
- Hybrid Working Options – up to 5 remote working days per month during winter and 8 days during the summer schedule.
- On-Site Parking – convenient and free parking facilities.
- Employee Discounts Platform – exclusive offers and savings across a wide range of brands and services.
- Internal Learning & Development Platform – including English language courses and full access to LinkedIn Learning.
- Christmas Benefits & Family Events – including gift cards for employees' children, children's holiday celebrations, Christmas hampers, and more.
- Partnerships with Leading Business Schools – offering access to executive education and professional development opportunities.
- Commitment to Diversity, Equity & Inclusion through our comprehensive Equality Plan.
Location
Madrid
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.