Technical support specialist

Your role

As Technical support specialist, you will play a vital role in assisting technicians and distributors with troubleshooting, problem-solving, optimizing the use of industrial equipment. You will assist to customers in the field when required. You will conduct trainings for the technicians based on the installed base. You will report to the Operations Manager CSO (Service & Optimization department)

You will:

• Provide technical support and problem solving to technicians or other stakeholders. Escalate timely to product company if necessary.
• Evaluate warranty cases and high-cost breakdowns and take mitigating actions in collaboration with the service manager.
• Assist in troubleshooting to technicians on site via multiple channels.
• Escalate reoccurring issues to Product Company for further troubleshooting .
• Deliver training to technicians and distributors to ensure skill development and product knowledge.
• Support to Indirect Business is part to a comprehensive business strategy and potentially charged to distributor.
• Use the Atlas Copco tools for tracking customer requests
• Use of TRAX for troubleshooting support
• Prevent issues in the field by focusing on training & process improvements.
• Built local knowledge and democratize it to prevent issues from occurring. Share best practices with the product company.
• Cost to be associated correctly to operations/sales/optimization.

To succeed, you will need

• Educational background:  mechanical Engineering, Industrial Engineering, or related technical field.
• 2–3 years in technical support or maintenance of industrial equipments, preferably compressors
• We will value strong knowledge of compressor systems and related components.
• Ability to read and interpret technical drawings and schematics.
• Familiarity with PLCs and basic electrical troubleshooting.  Basic understanding of industrial automation and control systems
• Excellent communication and problem-solving skills.
• Customer-oriented mindset and ability to work under pressure.
• Proficiency in English (and local language if applicable).
• Willingness to travel for on-site support

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• Pension Plan
• Life Insurance
• Subsidized Canteen
• Flexible Working Hours and Remote Work
• Summer Intensive Schedule
• Competitive Salary
• Flexible Compensation for Health Insurance and Childcare Vouchers
• Employee discounts on training and shopping sites
• Internal Training Platform
• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our customer center in Coslada (Madrid).

Contact information