Technical Support Engineer (software specialist)

Your role

Join Us – Technical Support Engineer – Software Specialist

Are you passionate about delivering exceptional customer service and solving technical challenges?

As a Technical Support Engineer – Software Specialist, you will join the General Vacuum (GV) EMEA Customer Centre, part of Edwards, an Atlas Copco Group company, supporting customers and internal teams across Europe, the Middle East and Africa (EMEA).

You will be the first point of contact for complex technical enquiries related to Edwards vacuum pumps, software solutions and industrial control systems. Working closely with customers, Field Service Engineers, Sales and Service teams, you will play a key role in delivering high‑quality technical expertise, ensuring customer satisfaction and contributing to continuous improvement initiatives.

Key responsabilities

• Act as the primary point of contact for software‑related technical enquiries (phone and email)
• Provide advanced technical support on Edwards vacuum products and software solutions
• Diagnose and resolve issues related to PLCs, gateways, Profibus, Gen4/Gen5 controllers and control systems
• Support customers and internal teams with troubleshooting, implementation and configuration
• Manage complex technical cases and escalations, collaborating with Product Companies and engineering teams as needed
• Contribute to technical documentation, training sessions and knowledge sharing
• Support warranty and quality cases and participate in continuous improvement activities

To succeed, you will need

Qualifications/knowledge/experience

• Minimum 2 years’ experience in a technical support or similar engineering role
• Degree or technical qualification in Automation, Electrical, Electronic, Software or Engineering
• Experience with vacuum technology and/or industrial control systems is an advantage

Key Skills & aditionnal requirements

• Knowledge of PLCs, control systems, software tools and industrial automation
• Strong analytical and problem‑solving skills, with the ability to explain complex topics clearly
• Fluent in English (additional European languages are a plus)
• Willingness to travel across the region (30%); valid driving licence
  

In return, we offer

• The opportunity to be part of Atlas Copco, challenging the status quo and innovating for a sustainable future
• An empowering culture where your ideas make a real impact
• Interesting roles with strong opportunities for growth, development, and internal mobility
• International career opportunities within the Atlas Copco Group
• An attractive compensation and benefits package
• A friendly, collaborative, and caring work environment
• A strong focus on safety, well‑being, and continuous learning

Job location

Flexibility is key in this role and we're open on location. You can work hybrid if you’re close to our offices in Italy(Milan, Avezzano), or France (Herblay), or you can choose a fully remote setup in these countries or anywhere inEurope, including UK, Spain and Portgual.