Planner - Italy & Iberia

Your role

Edwards Srl, part of the Atlas Copco Group, are looking for a Service Planner.  Based in Avezzano, you’ll coordinate and optimise the daily schedules of Field Service Engineers, ensuring all service activities are delivered efficiently and on time. You’ll manage forward planning of service orders, balance preventive and reactive maintenance, and act as a key point of contact for customers and internal teams.

Key Responsibilities

• Plan and schedule all service orders to ensure timely delivery
• Allocate work to engineers and optimise utilisation
• Ensure orders and parts are ready ahead of service visits
• Coordinate with customers to arrange and confirm appointments
• Monitor progress and ensure all work is completed on time
• Maintain accurate data in SAP for reporting and tracking
• Collaborate with engineers, managers, and service centres to resolve issues
• Support VTS contracts by coordinating materials and customer maintenance activities

To succeed, you will need

Experience & Knowledge

• Experience working in a fast-paced, complex environment with the ability to adapt and reprioritise quickly
• Background in a technical or service/support environment is preferred
• Strong analytical and planning skills
• Experience with SAP; knowledge of CRM or Service Management systems is an advantage

Key Skills & Competencies

• Resilient under pressure, maintaining a positive and proactive mindset
• Excellent planning and organisational skills, with a focus on continuous improvement
• Strong customer focus with the ability to build relationships internally and externally
• Good commercial awareness and cost-conscious approach
• Clear and effective communication skills, both written and verbal
• Approachable, confident, and collaborative, with the ability to build strong networks

Additional Requirements

• Languages: English and Italian required; Spanish or Portuguese is a plus
• Strong computer literacy

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• The opportunity to be part of Atlas Copco, challenging the status quo and innovating for a sustainable future
• An empowering culture where your ideas make a real impact
• Interesting roles with strong opportunities for growth, development, and internal mobility
• International career opportunities within the Atlas Copco Group
• An attractive compensation and benefits package
• A friendly, collaborative, and caring work environment
• A strong focus on safety, well‑being, and continuous learning
• Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile. We're eager to get to know you, hear about your skills, and discuss your potential to grow with us.

Edwards Srl is committed to and promotes equal opportunities. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nationality, disability, age, or any other characteristic protected by law.

Job classification and collective labor agreement (CCNL): Metalmeccanico, Level C3

Starting salary within the relevant salary range from EUR 31,000 gross per year, plus variable compensation.  The actual salary offered will be determined based on various factors, including, but not limited to, internal pay equity, level of responsibility, and the experience and skills of the selected candidate.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Milano, Avezzano, Italy (IT).