Customer Service Representative

Your role

Responsibilities:

• Be a pro-active team member, always challenging convention and seeking a better way.
• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services. All responses (phone, email, chat, etc.) returned same day
• Respond to customer calls and inquiries, process orders, provide quotes, etc. for assigned direct/distributor customers and support staff
• Use of multiple tools, i.e., email, phone, various databases, etc., to perform the task
• Support miscellaneous calls received through the department’s phone queue
• Manage open order reports, expedite back-orders, provide updates to external and internal customers
• Handle customer concerns and requests for Returned Goods Authorizations
• Issue purchase orders via SAP to Atlas Copco product company and\or secondary suppliers based on sales order processing requirements
• Support inquiries related to billing or services rendered; work with applicable departments to provide resolution to customer
• Communicate with the company’s Application Center on customer orders and inquiries
• Work in partnership on projects to aid continuous improvement and implement improvement programs (working practices, organizational change, business “excellence” or lean programs, other).
• Support shipping and receiving activities
• Additional duties could include purchase order entry and maintenance and EDI order support
• All other duties as assigned by management

This position is a replacement role within Atlas Copco Canada Inc.

To succeed, you will need

• Ability to communicate effectively across all levels of an organization.

• 3-5 years of experience in customer service

• Experience working with a distribution business is a plus

• SAP experience preferred

• Intermediate/Advanced Microsoft Suite, in specific Microsoft Excel experience

• Demonstrable data entry skills

• Proficient in general use of navigating and using a computer

• Excellent written and verbal communication skills with a focus on strong interpersonal skills

• Attention to detail and timeliness with responses to inquiries, emails, phone calls, etc.

• Ability to work independently and in a team environment

• Prolonged periods of sitting at a desk and working at a computer

The expected compensation range for this position is $60,000–$63,000 per year. Final compensation may vary based on job-related knowledge, skills, and experience. If your qualifications differ from those listed above, the scope of work and final compensation may be adjusted accordingly.

In return, we offer

• Ample opportunities for professional development & growth

• Outstanding company benefits

  • Medical, Dental, and Vision benefits

  • 100% company match towards retirement pension plan

  • 15 days of Paid Time Off

  • Gym & Education Reimbursement

  • Much more!

• Comprehensive Training Program

• A Rewarding Company Culture

We thank all applicants for their interest. Only candidates selected to advance in the hiring process will be contacted.

Atlas Copco Canada Inc. may use internal AI-assisted tools during applicant screening. Applicant information is not shared with public AI tools. These tools support the hiring process; however, all hiring decisions are made by human reviewers.

Atlas Copco Canada Inc. is an equal opportunity employer and is committed to accommodating applicants throughout all stages of employment, including recruitment. Multiple interview formats are available. If you require accommodation during the interview process, please inform the recruiter. All accommodation requests will be handled confidentially.