Service Planner (12-month contract) 1

Allow us to introduce ourselves…

You may think you don’t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

We don’t just promote diversity and inclusion because it’s the right thing to do, we do it because it’s what drives the best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status.

Your new role will be

As our newest Service Planner (12-month contract) you will be the heart of the planning and administration of our daily field activities.  You will engage daily with our customers as you answer their inquiries, plan service jobs based on their equipment needs and provide excellent customer service on behalf of Atlas Copco. You will enjoy being a team-player as you interact frequently with our various Service departments, all with the support of the on-site Service Operations Manager. You can expect us to provide all necessary training on our service plans and softwares when you get started with us.

This position reports to the Service Operations Manager and requires in-office presence 4x per week at our branch in Mississauga. 

The main activities you’ll be responsible for

• Answering incoming customer calls and emails and providing excellent customer service as you help them identify their service needs and apply the right course of action
• Planning and deploying the service, repair and maintenance work and any other site-specific needs for your territory in collaboration with Sales Representatives, Service Technicians and the Service Operations Manager
• Selecting the right Service Technician based on technical skill requirement for each job and proactively preparing them with anything they may need for that particular visit (training, drug testing, gate passes, vehicle information and any other additional information)
• Preparing the required parts list and specialty tools (if required) and actively following-up to make sure they are being ordered and shipped for the required date
• Set up the parts in our on-site workshop for the service technicians to pick up, or coordinate the shipping of parts with our logistics team to customer sites
• Coordinating and controlling all unused and returned parts brought back by the Service Technicians and placing the parts back into the local inventory
• Coordinating the issuing of purchase orders, ensuring they are sent to vendors, following up with vendor service delivery, retrieving visit report from vendor, and then finally closing the job
• Monitor all open jobs that are marked as WIP (Work In Progress) and make sure to take actions to reduce the WIP time

What will help you succeed in your new role

• Your minimum of 3 years experience in any of the following roles: customer service for a technical industry, dispatcher, service coordinator or service planner
• Your comfort using the following tools: Outlook, Word, Excel, experience with SAP or a similar software would be a strong asset
• Your ability to give great customer service, develop relations and handle customer concerns effectively
• Your excellent communication skills both written and spoken in English

• Your strong sense of responsibility and proactivity
• Your well-developed organizational and time management skills

What we offer you

• Base salary range: $65,000 - $72,000
• Health, Dental and Vision coverage as of day 1
• 3 weeks paid vacation, 5 flex days, 5 sick days and 1 floating holiday
• Summer Friday Schedule from May to August

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Passionate people create exceptional  things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. 
We believe that people make it happen and with us you are empowered to act.  Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.