Customer Contact

Your role

As Customer Contact your mission is to manage customer orders from data entry/receive until shipment and to keep both customer and internal production informed about the status of the orders. Taking care of the customer needs is key in this function.

You will be part of a Logistic Outbound Team and will report to the Logistics Team Leader.

You will:

• Support the customers from all countries assigned to you with the goal to best serve them in case of inquiry before the order, checking the order entry, following up the status until shipment and invoicing of all orders, as well as system parameters maintenance        
• Plan and book the shipments with forwarders and issue relevant documents (CMR, packings, invoices, certificates, declarations for customs)
• Keep the customer informed in case of changes compared to what promised
• Provide all needed documents and support Finance and Marketing logistics related projects if required.
• Service and customer minded, you build constant and stable relationship

The role requires mantaining a continuous contact with Production Planners, Marketing, Customer Centers, Logistics Partners, to ensure a high customer satisfaction and optimize operational efficiency. 
Working as a team to improve the processes and contributing to the department and company’s goals. Act customer oriented by offering an excellent service and establishing a good relationship with your internal and your external customers.

To succeed, you will need

• Experience requirements

  Interest and experience in customer relationship, transport and export of goods is a plus.

  Educational requirements

  • Undergraduate or graduate, Engineering or Economics is a plus.

  Knowledge and personality requirements

  • Knowledge of Office tools, especially Excel
  • Fluent in Italian and English, other language is advantage
  • Knowledge of customs legislation is an advantage
  • Analytical mindset and relevant knowledge of and interest in logistic process.
  • Continuous improvement is your motto
  • Customer oriented establishing a good relationship with your internal and your external customers
  • Take initiative and being "hands on" in a dynamic environment

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being initiatives

Ceccato Aria Compressa is a Product Company specialized in the design, production and sales of Oil Injected Screw compressors, Blowers, Refrigerant dryers, oil & condensate separators and line filters, within the Atlas Copco Group which is a world-leading business in more than 180 countries. Ceccato Aria Compressa currently employs around 400 people

Job location

This role requires you to work on-site at our plant in Montecchio Maggiore (Vicenza, Italy). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.