Service Technician

Your role

Allow us to introduce ourselves…

You may think you don’t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

We don’t just promote diversity and inclusion because it’s the right thing to do, we do it because it’s what drives best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status

Your new role will be

As our newest Service Technician, you will represent the face of Atlas Copco as you provide high-level customer service when providing service and maintenance to our equipment end users and building important relations with our customer base. You will be supported with continuous opportunities to develop valuable technical skills through on-the-job experiences and other training resources offered within the company.

The main activities you’ll take care of

• • Carrying out maintenance and service on our customer’s Atlas Copco products, as well as other brand equipment, and advising them about the general operations of their machines and maintenance requirements while promoting Atlas Copco service products
  • Commissioning new equipment and effectively diagnosing mechanical and electrical faults on customer equipment
  • Supporting our local customer base, developing new customers, and maximizing time utilization
  • Taking responsibility over opportunities to update your own product knowledge by reading instruction books, technical bulletins, in referring to any other technical information system, and other company resources, and by actively participating in the training programs as offered by the company
  • Proudly representing the face of Atlas Copco when connecting with the customer on hand by following and demonstrating company standards and exceeding the expectations of our valued customers
  • Managing daily administrative duties such as ensuring time sheets, work orders, emails and other documentation are signed by customer when applicable and submitted timely, as well as preparing service reports and offering strategic solutions to problems
  • Advising the operations service manager and/or the service salesman of any new business opportunity.

To succeed, you will need

• • You have successfully received certification in one of the following areas: Electromechanic (DEP) or you have similar mechanical knowledge/experience
  • You can communicate both written and verbally in French and basic knowledge in English (will be using parts manuals/technical information/speaking with customers/creating written reports in English on occasion)
  • You have a valid driver’s license and clean driver’s abstract
  • You enjoy working independently and can self-manage to meet deadlines and move ahead in your daily tasks
  • You have great customer service and communication skills
  • You have good physical endurance and are comfortable working in conditions that involve frequent travel for both short and extended periods, occasional on-call schedule that can require evenings, weekends and holidays (in-case of customer emergency call), being hands-on using wrenches and other tools, lifting 50lbs regularly and working in extreme temperatures
  • You have medium computer skills (Microsoft Word/Excel/Outlook)
  • Experience servicing compressed air equipment (asset)

In return, we offer

• Salary of $39.63 for a level 1 technician
• Overtime premiums above 40 hours and holidays
• Extended Health Care Plan, Dental Care and Life and Disability Insurance
• Virtual Health Consultations with Canadian physicians
• Company Pension Plan
• $600 Physical Wellness Subsidy for gym memberships, classes and equipment
• Paid time off (3 weeks’ vacation, 5 personal days, 5 sick days, 1 floater day)
• Company vehicle, cellphone & laptop
• Educational Assistance Program (100% tuition reimbursement for courses related to employment)

Job location

This position requires in person presence at our customer sites in the Greater Montreal Region. Daily travel within the territory is required.