Business Line Manager - ACTA Service

Your role

Mission

The Business Line Manager – Service is responsible for developing and executing the service strategy of the Industrial Technique Business Area in Japan. The BLM will lead the service team to drive profitable growth and operational excellence. Through close collaboration with internal and external stakeholders, the BLM ensures the delivery of best-in-class after-sales service and digital solutions tailored to the Japanese market, enhancing customer satisfaction and competitive positioning

Key Responsibilitie

1. Strategy & Business Development

• Formulate long-term strategies for the service business line in Japan, aligned with the overall
• objectives of the Business Area.
• Identify new service opportunities and develop business models based on customer needs and
• Japan’s industrial landscape.
• Expand the service portfolio to include service agreements, equipment upgrades, digital services,
• training programs, etc.

2. P&L Management

• Own full profit and loss responsibility for the service business line, driving sustainable and
• profitable growth.
• Optimize pricing strategies, cost control, and operational efficiency to achieve financial KPIs.

3. Leadership

• Lead and develop the service team in Japan, including field service engineers, inside sales, and
• support staff.
• Foster a culture of customer focus, accountability, and continuous improvement.
• Promote diversity, and attract, develop, and retain top talent.

4. Customer Engagement & Market Understanding

• Proactively gather customer feedback to improve service quality.
• Build strong customer relationships and ensure service excellence.
• Collaborate with global headquarters, other business lines, and channel partners to enhance
• customer satisfaction.

5. Sales & Operations

• Drive service sales and marketing activities to ensure achievement of revenue and profitability
• targets.
• Manage sales territories and channels through analysis of growth, penetration, and business
• potential.
• Leverage CRM tools to enhance sales and service productivity.
• Lead cross-functional coordination with sales, customer support, and operations for continuous
• improvement.
• Facilitate key sales and service negotiations and ensure accurate business forecasting.

6. Digitalization & Innovation

• Promote the use of data to drive the adoption of digital service tools such as data-driven services.
• Lead the transition towards predictive maintenance and value-added service models.
• Integrate sustainability and energy efficiency into the value proposition of the service offering.

To succeed, you will need

Education & Experience

• Bachelor’s degree or higher in Engineering, Business Administration, or related field.
• Over 7-10 years of experience in the industrial equipment industry, including direct sales and
• product management.
• 7–10 years of hands-on experience in service management or after-sales business, preferably in
• industrial sectors.
• Proven leadership experience in a multinational or matrix organization is highly desirable.
• Fluent in both Japanese and English (written and spoken)

Skills & Competencies

• Strong leadership skills with the ability to motivate, guide, and develop teams.
• High level of empathy and interpersonal skills.
• Strategic thinker with strong business acumen.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and data-driven decision-making capabilities.
• Familiar with digital tools; understands the importance of CRM and e-commerce.
• Self-driven and proactive, capable of managing multiple priorities.
• Passionate about customer-centric service innovation

In return, we offer

• What can Atlas Copco offer you?

  • Work in a dynamic, international environment with a base in Nagoya or Yokohama.
  • Continuous personal and professional development through internal mobility and training
  • opportunities.
  • A company culture that values innovation, collaboration, and sustainability.

Job location

 Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our ITBA Japan in Nagoya or Yokohama, Japan (JP).

Contact information

Talent Acquisition Team: Mitsuko Weaver