CTS Service Technician
Your role
Your mission as the Service Technician is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.
You will
- Carry out Service interventions/ Diagnosis as allocation by back office.
- Carry out refrigerant drier & desiccant drier troubleshooting and repairs.
- Determine running condition of the existing and new feet and come up with parts and service leads.
- Drive parts & service growth by encouraging and guiding customers to consume existing stock and by promoting service culture.
- Drive sustainability and optimization by regular installation of smart link and optimizer try and buy.
- Establish and maintain continuous communication with customers in service contract with proactive regular visit plans that will increase compressor availability and customer satisfaction.
- Advise customers on element overhaul/element replacement by regularly carrying out vibration measurements and notifying customers in advance for budgeting.
- Carry out Technical and warranty orders assigned by the back office.
- Regularly provide market and competition intelligence.
- Any other duties as may be assigned by your manager.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- At least 3 years experience in compressor service
- Diploma in Mechanical or Electrical Engineering
- Valid driving license
- Basic computer knowledge
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Nairobi.Kenya (KE).
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.