Service Sales Engineer

Functional area:  Sales
Country:  United States
City:  Nashville
Company name:  Chicago Pneumatic Tool Company LLC
Date of posting:  May 1, 2021

Your future job

 

The Role

Is your day successful if you can find a solution that keeps customers satisfied and their machines running?  As a Service Sales Engineer, do you enjoy selling service solutions and implementing service agreements, having a team of colleagues who looks after your daily planning, makes sure the right spare parts you need are delivered on time and supports you remotely when you are facing more complex technical issues?

 

Are you someone who enjoys working autonomously across a diversity of companies? Do you thrive on travelling to different customers in your dedicated region? Do you like to start your day from home and drive to the customer with a company vehicle fully equipped with safe and rock-solid tools? 

 

Do you get energized when you can learn new things? Our customers have a range of different types of tools with a variety of technologies (from mechanical, electronic to Internet of Things and complex control mechanisms) allowing you to grow in techniques and specializations based on your interests and experience. We are proud of our dedicated training academies, supported by experts who are also reflecting on what service will look like in the future. 

 

Do you have an affinity with working with machines, and, above all, are you eager to work and to be trained as a Service Sales Engineer

 

If you answered “yes” above, then we would like to get to know you better and to see if you click, not only with our position as Service Sales Engineer, but also with our own company values.

 

Responsibilities:

  • Develop business and maximize sales of services in assigned area by actively hunting new key accounts, developing current key accounts, following currently valid activity plan in line with company standards and policies. 
  • Responsible for promoting the sale of service products for new and existing customers, from prospecting through to the close of the sale, in an assigned area or a defined set of accounts.
  • Develops and implements an agreed upon area plan which will meet the business goals of increasing service sales to the customer base and improving customer satisfaction.
  • Deploy as a member of an agile team based selling approach, to develop and grow service sales in equipment installation, maintenance agreements, data driven solutions and consultancy.
  • Drive customer success through the building of strong customer relationships and the delivery of customer-centric solutions. 
  • Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
  • Display the ability to absorb a higher level of learning including software, industrial networks, remote monitoring, and customer audits.
  • Consultative Sales – ‘Teaches’ vs ‘Sells’; recommends and co-develops solutions with Key Account Manager to deliver customer value.
  • Perform routine, preventative maintenance in accordance with manufacturer's recommendations (schedule & scope) and repairs on all Chicago Pneumatic and Desoutter brands of DC electric tools, air tools, quality tools, and ancillary equipment.
  • Troubleshoot and perform diagnostics on malfunctioning equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment.
  • Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment. 
  • Document all work performed daily using company provided hardware and software. 
  • Must participate in a rotating on-call schedule and be able to work overtime or outside normal business hours on short notice. 
  • Serve as an ambassador for the company. Learn and share knowledge, experiences, and training with teammates to increase one’s own knowledge and knowledge of others. 
  • Display the ability to manage time accordingly. Must have the ability to work and solve problems independently.
  • Always promote and practice proper safety procedures and correctly use personal protective equipment.
  • Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.
  • Perform all duties in accordance with Company standards, while always striving to understand the needs and expectations of the customer.
  • Take whatever action is appropriate and required to get the job done in an ethical and professional manner while maintaining communication with all people/employees/customers along the way.
  • Perform other duties as assigned.

 

 

 

What you can expect from us? 

 

  • Competitive Compensation
  • Comprehensive Wellness & Benefits Programs
  • Opportunities to grow and develop within Atlas Copco Group
  • Collaborative, Inclusive, and Flexible Work Environment
  • A culture known for respectful interaction, ethical behavior and integrity

 

What we expect of you? 

 

Experience:

  • 3-4 years of technical experience maintaining and repairing various types of mechanical and electrical equipment
  • Troubleshooting and repairing DC electric tools
  • Prior sales experience preferred

Skills:

  • Mechanical and Electrical Skills with expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics
  • Robotics and understanding of proactive services is a plus
  • Able to work independently with strong self-management and professionalism.
  • Completes work within assigned deadlines.
  • Computer proficiency as required for communication, research, work orders and programming various controllers.
  • Must be proficient in Microsoft Office including MS Teams, Word, Excel, and email and computer savvy, ability to learn other software quickly.
  • Excellent customer service and communications skills (oral and written).
  • Fluent in English (oral and written) 
  • Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

 

Education:

 

  • High School Diploma and/or equivalent with technical training in electrical, hydraulics, and/or pneumatics

 

Travel:

  • Extensive travel to customer locations, including out-of-town and overnight travel.  Must be available for a rotating schedule of on-call work on evenings, weekends, and holidays as required.
  • Must have a valid Driver’s License as well as an insurable driving record
  • Other:
    • Motor Vehicle Record with DMV will be checked periodically
    • Must be able to pass a pre-employment and criminal background check and drug/alcohol screening per company and/or customer requirements; more often as needed per company and/or customer requirements.

 

 

 

City
Nashville 

 

 

Start a journey of endless opportunities
Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.  With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.