INSIDE SALES & SERVICE SPECIALIST 1

Your role

Bring your curiosity to work as our next INSIDE SALES & SERVICE SPECIALIST 1. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence]. You will contribute directly to how we create high‑quality products and solutions for our customers.

About Lusoar

Lusoar is Worthington Creyssensac in Portugal and part of Atlas Copco Group. The company provides compressed air equipment, spare parts, technical service and aftermarket solutions to industrial customers throughout Portugal. Combining strong technical expertise with a customer-focused approach, Lusoar helps customers improve productivity, reliability and energy efficiency across a wide range of industrial applications.

About Atlas Copco Group

Great ideas accelerate innovation. At Atlas Copco, we have been turning industrial ideas into business-critical benefits since 1873. By listening to our customers and understanding their needs, we deliver value and innovate with the future in mind.

Atlas Copco Group serves customers in more than 180 countries and employs approximately 55,000 people worldwide. Our leading technologies and industrial solutions help customers achieve sustainable productivity across multiple industries.

We believe that passionate people create exceptional things. Working with us means being part of a culture focused on innovation, diversity, sustainability and continuous development.

Position Summary

The Inside Sales & Service Specialist provides technical and commercial support to customers while ensuring the efficient coordination of service activities, spare parts, logistics and operational administration. Acting as a key interface between customers, sales, service technicians and suppliers, the role contributes to customer satisfaction, business development, parts availability and reliable operational execution.

Your day-to-day

• • Key Responsibilities

    • Act as the first point of contact for customers by phone, email and at the customer counter, providing responsive technical and commercial support.
    • Understand customer needs and recommend suitable spare parts, maintenance kits and service solutions.
    • Prepare, issue and follow up service quotations, process customer orders and monitor their accurate and timely execution.
    • Plan, on a daily basis, the workload of each technician for both preventive and corrective interventions.
    • Proactively promote spare parts, preventive maintenance, service agreements and aftermarket solutions.
    • Receive and register technical assistance requests; coordinate planned and urgent service interventions, technician schedules and customer communications.
    • Open, monitor and close service work orders, ensuring that labour, travel, materials and technical information are correctly recorded.
    • Identify and select spare parts, consumables, repair components and maintenance kits to prepare quotations and orders, while maintaining accurate data in the ERP system.
    • Manage the purchasing and replenishment of spare parts; monitor stock levels, rotation, consumption, lead times, back orders and safety-stock requirements.
    • Reserve and allocate parts for customer orders and service interventions; coordinate inbound and outbound logistics with suppliers, technicians, customers and transport providers.
    • Ensure the correct receipt, verification, storage, picking, packing, dispatch and documentation of parts, and communicate proactively on availability and delivery dates.
    • Load and unload goods and operate a forklift when required.
    • Perform cycle counts, physical inventories and stock reconciliation.
    • Manage returns, warranty returns, repair loops and supplier claims when applicable.
    • Support purchasing, invoicing and administrative processes, maintaining accurate documentation for quotations, orders, deliveries, interventions, returns and warranties.
    • Collaborate with sales, service, finance, suppliers and customers; comply with company procedures and contribute to continuous improvement in customer experience, service efficiency and inventory performance.

Your skills and experience

• Skills & Competencies

  • Strong customer and service orientation, with commercial awareness.
  • Good technical understanding of industrial products and ability to interpret technical documentation, bills of materials, exploded views and parts catalogues.
  • Competence in quotations, order management, purchasing, logistics and inventory processes.
  • Clear communication, relationship management and cross-functional collaboration.
  • Strong planning, organisation, attention to detail and ownership.
  • Proactive problem-solving and ability to manage multiple priorities in a dynamic environment.
  • Native Portuguese or equivalent level, with a good command of English. Spanish is an advantage.
  • Ability to operate a forklift.

Your location

Oporto (Portugla)